Forum Discussion

jimjam707's avatar
jimjam707
Tuning in
12 months ago

Frequent high latency spikes

Hello, I've been having latency issues with my Virgin connection since moving in to my new place but only just set up BQM to actually track the issue. The graph looks fine a bit of the time but regularly goes into a state like this were my ping will skyrocket into the hundreds momentarily (less than ideal for games obviously).

Here's a BMQ graph from just now, you can see it was fine overnight but is currently in the state of spiky looking latency measurements.

and here's one from the other night a bit after I set up the monitor showing it happening in the evening.

I'm using a Hub 5 in modem mode in tandem with an ASUS TUF Gaming AX3000 V2 router, though the issues were present long before the ASUS router came in to the equation. Any help appreciated, let me know if you need some numbers from the router web ui

 

  • jimjam707's avatar
    jimjam707
    12 months ago

    Did some science this weekend, turns out this issue was with the ASUS router. Have reset it and all seems good now - nothing to see here

  • jimjam707's avatar
    jimjam707
    Tuning in
    12 months ago

    Bit more info, here's a spike being captured by a call of 'ping rdng-cmts-25-pc1-650.network.virginmedia.net /t' (my local server from what traceroutes tell me), higher than BQM captures and significant enough to taint a couple of packets worth of ping measurements. Ping times are consistent before and after this at between 9-12ms.

    Reply from 62.253.98.2: bytes=32 time=12ms TTL=254
Reply from 62.253.98.2: bytes=32 time=250ms TTL=254
Reply from 62.253.98.2: bytes=32 time=1169ms TTL=254
Reply from 62.253.98.2: bytes=32 time=333ms TTL=254
Reply from 62.253.98.2: bytes=32 time=10ms TTL=254

     Another BQM graph capturing just after it was set up to the next 24 hours 

  • jimjam707's avatar
    jimjam707
    Tuning in
    12 months ago

    Did some science this weekend, turns out this issue was with the ASUS router. Have reset it and all seems good now - nothing to see here

  • Steven_L's avatar
    Steven_L
    Forum Team
    12 months ago

    Hey jimjam707,

    Glad to hear that you have been able to resolve your connection issues 👍

    Please let us know if you have any further issues.

    Kind Regards,

    Steven_L