Football games unplayable on ps5
Seriously don't bother getting virgin media if you play football games online, it is absolutely shocking how bad it its, 90% of games are totally unplayable. I have the 1gig fttp which is great for downloading etc, but my ping jumps around like nothing else in online football matches and I either get visible lag or it freezes and then goes crazy fast and out of my control, but my players always seem out of sync with the game not locking onto the ball and just unable to do the simplest of things. Happens on any football game, at any time of day or night I get warning for bad ping during matches or really high ping that fluctuates throughout. Warzone/battlefield etc play fine (that i can tell). Virgin say my setup is fine because my speeds are good and stable, but that's not what gaming is all about. Honeslty wish I never took the contract out and can't wait until I can change isp.Hub 5 connection. 2 Engineers, 1 Specialist and counting!
So where to start…. I have a 1gig Virgin broadband line (500mbps boosted to 1gbps via VOLT). I have to start by saying that up until my last contract renewal not so many Months ago things were fine, I had next to no problems with my connection at all, very rarely would I encounter a dropout. I would 100% of recommended Virgin to anyone. That isn’t the case now however! We started getting intermittent drop outs in May this year. The connection would drop for maybe half an hour or so a few times per week. These were frustrating but I put it down to maybe Virgin doing some work their end or something like that. Bare in mind here I have a son who’s doing his A-Levels and a daughter who is going into her GCSE exam year this year, NOT GOOD. These dropouts started becoming more frequent and really had me questioning things now. Many times Virgins online status check as being fine in the area, it would take me through the usual power down of hub etc. Sometimes this would work, sometimes it wouldn’t. I ended up getting an Engineer out. He replaced the metal Coax wall connection. He did various line checks and couldn’t see any issues with that. He assured me it should be fine now, giving me his number in case of ongoing problems. Needless to say, this fixed nothing. I contacted him and he arranged for a different engineer to visit since he wasn’t available. The next engineer arrived and did the usual checks on the line. Didn’t find a thing. He decided the fault must be with the Hub so changed my older Hub to a version 5. I thought that would definitely sort out the problem… nope. Dont get me wrong, this did help for a bit. I’m not sure if that was just fluke or what but during the first few days things seemed alright. Then again the dropouts started again. This time we had complete loss of connection. This didn’t just go on for 30 minutes, we’re talking days of absolutely no broadband. Kids are on summer holidays, they both live on their electronic gizmo’s, Nightmare! At this point I’m really getting fed up. I’m taking note of the time outs and the duration. I’m taking screenshots of the Log from the Hub itself. These screenshots show critical error messages constantly. Various types. My speed checker showed decent download speeds but none existent upload speeds. Now onto the SPECIALIST engineer who got booked in for me. What can I say?? The guy couldn’t be bothered to look at any of the evidence I had collected, just kind of shrugged it all off as it was nothing. He mentioned my speed check test being irrelevant since Virgin only use Cisco checks. He replaced the external box saying it actually looked okay but had a bit of corrosion on it. Then he mentioned how many 5g channel connection was one of the high power drain ones so he switched it to one of the lower channels to reduce the power. He went on to tell me if I needed him to contact him on the number he called me on. I said I hadn’t received a call from him, they had my old number on the system. He stood me it was now updated and he would call me so I had his contact number once he had left. He didn’t do this either. Roll on to today. We’re still getting constant dropouts, nothing has changed. Looks like possibly another engineer visit and all I can think is what’s the point. Virgin customer service is a complete joke and I’m at my wits end with it all now. I pay a considerable amount for a sub par service and it’s no laughing matter. Has anyone else experienced anything like this? Is there anything I can do to sort this out. Please help.Internet dropping + VOIP down after HUB 5X router update to version 7.8.3-2410.5
Since the router updated around 2:50am on 20/08/2025 I've been having random drops in connection. I thought it was just 1 app on my phone I was using being slow but the same is for my Sonos speaker and online gaming (PC over ethernet). eg sonos stops for a couple seconds and losing connection in games Prior to the update I had no issues and it occurs during non-peak times as well as peak, just now around 10 mins ago (3:00am). The "network log" doesn't log much detail and doesn't show anything related apart from me logging into the WAN interface and IPV6 address not available, I wont restart that thread lol. Also tried a router restart, no difference. VOIP has also been unavailable since the update. Confirmed in Hub 5x status home page and within network status. Wifi calling also doesnt show within my phone icons too. I've just started a quality monitor so will update later today if anything shows up Hub 5x 1 gig Symmetric - XGS-PON Anyone else noticed this issue and any VM staff able to look into it further? Thanks :)Downstream Errors
Hello all! I'm on GIG1 internet and I'm seeing a lot of Pre-RS and Post RS errors on my router logs, I'm also seeing degraded service as well. Here is my router logs Pre RS Errors Post RS Errors 1 Locked 38 17729 0 2 Locked 39 48276 2399 3 Locked 39 44575 2091 4 Locked 39 38975 1699 5 Locked 39 30286 1225 6 Locked 39 29533 985 7 Locked 39 32463 670 8 Locked 39 31432 517 9 Locked 39 33555 410 10 Locked 39 37553 386 11 Locked 39 37327 365 12 Locked 39 38240 351 13 Locked 39 41601 381 14 Locked 39 44227 359 15 Locked 39 42714 310 16 Locked 39 43512 267 17 Locked 39 43463 219 18 Locked 39 43963 173 19 Locked 39 40106 125 20 Locked 39 39172 118 21 Locked 39 35245 66 22 Locked 39 30956 95 23 Locked 39 25546 16 24 Locked 39 23251 18 25 Locked 38 22762 12 26 Locked 39 17951 3 27 Locked 39 16290 0 28 Locked 39 16207 0 29 Locked 39 15500 7 30 Locked 39 14468 0 31 Locked 39 14347 0Hub 5 - No internet after factory reset, modem mode not working properly
I've had my Hub 5 running in modem mode with a GLiNet router for ages without any problems. Went away for 3 weeks and halfway through noticed my GLiNet had lost its public IP. Could still get to it through GoodCloud though and Ring doorbell was still working so didn't panic. Got back yesterday and foind it had set itself back to router mode somehow, didnt think much of it and would sort it in the morning. However, woke up this morning to no internet at all. I've factory reset the Hub 5 about 6 times now. The status page says it's got an internet connection but nothing I connect to it actually gets online. Tried my laptop, tablet, phone - all on ethernet and wifi. They connect to the Hub 5 fine but then just sit there with no actual internet. Tried switching it back to modem mode loads of times. Green light comes on like it should but then I can't get to 192.168.100.1 on any of the ethernet ports and my GLiNet router just sits there getting no IP at all. Virgin's website says no problems in my area (SS14). Waited 45 minutes on the phone this morning only to be told there's actually a network fault they haven't bothered updating their systems about. Fair enough if there is one, but the operator won't even consider that my Hub might be knackered until this mystery network issue gets sorted. Thing is, I reckon the Hub 5 has actually died. In router mode it connects devices but gives them nothing, in modem mode it looks right but you can't actually talk to it. That's not normal behaviour is it? Anyone else had a Hub 5 just give up like this? Wondering if something happened while we were away - power cut or dodgy firmware update maybe. Also if anyone's got tips for getting Virgin to actually look at replacing faulty kit rather than fobbing you off with phantom network faults I'd be grateful. Been messing about with this for hours now.Internet drop off
Hi all, New here as I've only just had my VM hub 5 installed this morning. I have been connected to the internet all day since install this morning, and now from 3pm onwards it has been flashing red, flashing white and ive had no internet at all. My question is, is this normal after a new install? Is there a period where this happens and then sorts itself out or should I be worried about an issue. Any help or information would be greatly appreciated. ThanksHub 5 password problem
Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all with no success. Each time I get the password wrong, it gets longer before I can enter another. Here’s hoping someone can help because this is very frustrating now.Hub5x Ethernet ports not working
Hello, I’ve just had the Hub 5x installed, and it’s up and running and I can connect Wi-Fi just fine. I’ve plugged my Xbox Series X console from the router using a Cat 6 Ethernet cable, yet it’s not registering the wired connection. The cables have been tested and they work. Why is it not registering the wired connection? And what can I do to resolve this?
