Hub 5 Resets Configuration on Reboot?
Hi Have configured some port forwarding in my Hub 5 to allow my server to access with certificate authentication. Every time there is a power cut or I need to switch the router off (and I assume when firmware is applied overnight) the router reboots with the default settings and I have to reload the settings from my .bin files. This also removes my MAC assigned reserved IP addresses! I can only reload the configuration if I am at home; and I only find out about it when the remote access fails. Anyone got any ideas, is the Hub 5 really going to reset any changes I make? Thanks in advance..
Did you know that the hub 4 and Hub 5 are pretty much the same?
Did you know that the Hub 4 and Hub 5 are pretty much the same? No, neither did I but that's what I was told by a VM customer representative the other day when I asked if I could get a hub 5 as our WiFi signal is not great. So there you have it, they're pretty much the same so it looks like Virginmedia needn't have bothered making a Hub 5 I guess!Quickstart issues - flashing red light
I have today received my new Hub 5 after moving into my new flat. After following all the Quickstart instructions I am left with a flashing red light. I phoned the activation team and they activated the hub while on the phone with me but I still have the same issue. I have tried multiple resets, unplugged and plugged the cables several times and hours later still red flashing light. Previously the fault detection website was saying "your equipment isn't installed right" but now it's gone back to "your service hasn't been installed yet" but only offers to let me track my hub delivery (which already arrived...). [MOD EDIT: Subject title changed for clarity]Pods Disconnected and Won’t Reconnect
I have 2x wifi pods that appeared to be working ok for a while but a few days ago showed as disconnected in the app. I tried rebooting them and my hub, but they would not reconnect. So I removed them in the app and tried to add them again - now they don’t appear to do anything. if you plug them in they light pluses slowly in white, then slightly quicker in green, then back to slow white, and they just go around in a loop. interestingly, when went back into the connect app after a half hour it said that the install had failed and to try again. The serial number of the pod it said to power up didnt match the serial number of either pod I have. Any ideas would be most welcome.Hub 5 Critical Issues & Internet Dropping 1x Day
Hi there! I recently upgraded to a 1GBps plan and changed my Hub 3 to a Hub 5. I’ve found that my Internet drops about once or twice a day. I thought it might go away but just logged into my Hub 5 and seen a bunch of errors. This tied to my Internet dropping definitively seems to signal an issue. Here are the logs:Hub 5 and PlayStation Portal problems
Hi. I have gig1 broadband with a hub 5. everything works great, apart from my new PlayStation Portal. It’s continuously disconnecting,stuttering and totally dropping out, and this is within 20 metres of my hub. I’m quite tech savvy and have done everything I’m supposed to do including have my ps5 connected via Ethernet , reset and reconnected both PS5 and Portal. I have heard that two things can affect performance and I suspect it’s one or both of them. People have said the auto switching of hub 5 between 2.5ghz and 5ghz can affect it, and that I should have only 5ghz on, but if I do that my two booster pods do not work as they require auto switching to be on. is there a way to bypass the booster pods when it comes to the portal? Could this be the problem or something else? I’d be very grateful for any suggestions.Persistent "Unstable Connection" Message with Hub 5 and 1Gig Broadband
I have 1Gig broadband installed at home with a Hub 5 and generally get great speeds. However, every time I run a speed test using the Ookla Speedtest app, before the test begins, I see a yellow circle with a message indicating that my internet connection may be unstable. This issue has persisted for months. Previously, the indicator was green, and everything worked perfectly. The impact of this "unstable" connection is significant: Teams and Zoom calls are frequently unstable. My iPhone cannot back up to iCloud due to "network quality issues." My Windows 11 laptop reports that the network is unstable. Interestingly, when I use my phone and laptop at friends' or family members' homes, they work flawlessly, and speed tests at these locations show no issues. Virgin Media has already taken several steps to address this: Replaced the Hub three times. Swapped internal cabling in the house. Replaced the cabling from the cabinet to my house. Unfortunately, the problem persists, and I am convinced the issue lies somewhere in the network itself. Despite repeated attempts to resolve this with Virgin Media, I am no closer to a solution. Has anyone else experienced a similar issue and, if so, found a fix? Any advice or guidance would be greatly appreciated. Thank you!
