Unacceptable amount of disconnecting and bad connection
For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device. I work from home, so I need it fixed or it may be time to switch ISP.Constant high packet loss, also none existent upload speeds. Had 3 engineers out.
I'm getting constant packet loss, which I think is why my upload speed is none existent (1000/100 package) I work from home and need the upload just as much as I need the download. 3 engineers later, telling me all the wiring and router are fine, I'm still having the same issue. What can I do at this point but not renew my contract and try my luck elsewhere?
16 consecutive T3 timeouts
Good morning For the last 2 years on and off I sometimes get 16 consecutive T3 timeouts which cause the Internet to go off for about 45 seconds then comes back on again. My power levels are fine and I have a Hub 5 and have my own router. The issue has never gone away and virgin have no idea what causes the issue from reading other posts on here. Never had this issue when I was on a Hub 3. The problem is on the 3.1 upstream channel. I'm actually thinking about giving BRSK a go when my contact ends next June.Intermittent Signal in your area loop
On I think the 9th of October I noticed some serious spiking of ping when playing games on my PC, connected via Ethernet, also issues with other devices connected via WiFi such as my PS5 and IPhone. I figured id check the area status and got the "Intermittent Signal in your area" and it says were looking into it check back in 24 hours blah blah blah. Well its been over 10 days and its gotten worse if anything. Im not super techy when it comes to diagnosing internet problems but using Discords ping box I can see constant packet loss of sometimes 95% which I cant imagine is supposed to happen and my "ms" usually sits around 23ms but every 5 seconds it will spike to around 50ms so yeh something is very wrong and nothing is being done about it. Not to mention the fact that trying to book an engineer visit a bunch of mind numbing hoops.WiFi Pod and Hub 5 connection issue
I'm trying to get my existing WiFi Pod to connect to my new Hub 5. I spent all day yesterday trying to speak to someone via phone and via messenger service and just kept going round in circles. I've read on other posts on here that I need to get VM to re-pair the pod to my new hub. Any ideas how I can get to speak to someone to do this?! Any help appreciated!Unrecognisable Router Password Character
I must admit that some of the symbols look very odd. For example what looks like a lower case e on closer inspection doesn't look like a lower case e at all. It's definitely not a zero as I have tried that without any success. Any ideas what the character is?No Modem Mode on Fibre Hub 5
Hardware version 1.2.1b Software version 5.7.5-2402.3 Has there been any update on this, or a beta group for a new firmware update to re-enable this feature? I do not mind testing and giving feedback. It is a real pain as none of the traffic I would like to send it getting out..
