Forum Discussion

vmveteran017's avatar
vmveteran017
Tuning in
1 month ago

Connection dropping intermittingly

Good afternoon!

For about a week now I've noticed that my internet connection drops for around 5-10s every 20-60 minutes, sometimes multiple times over a 5 minute period and I have no idea why. I am currently wired to the hub as is my other laptop but I notice the connection dropping on my wireless devices around the same kind of time too, others in the household have also noticed this.

I have also seen on Reddit and here that others are in the same boat across the UK so I know it's not isolated to me.

Is there anything that can be done to resolve this?

I will provide any information asked and run whatever diagnostics I am advised to.

Thank you.

Broadband
Connection
Hub 5
Internet

4 Replies

  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    1 month ago

    Hi vmveteran017,

    Thank you for informing us of this and we're sorry to hear about your intermittent service.

    If you haven't already, could you please follow this link to see if you are currently being affected by an outage: https://virg.in/servicechecker.

    Could we ask when you last rebooted your hub and if it's been a while, could you please do so when you can and see if there's any difference?

    Please let us know how you get on so we can assist you further if necessary

  • vmveteran017's avatar
    vmveteran017
    Tuning in
    1 month ago

    Good evening,

    My area hasn't been affected by an outage in about 2 months and the service checker confirms that the area is fine.

    I have rebooted the hub three times in the last week to try and see if that works but it has not unfortunately.

    Thanks

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      1 month ago

      Thanks for coming back to us, vmveteran017.  I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L

  • vmveteran017's avatar
    vmveteran017
    Tuning in
    1 month ago

    I've noticed that this is happening now from around 4pm until 8pm every day.

    Please can this be looked into?