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DenJim67's avatar
DenJim67
Joining in
3 months ago
Solved

Internet Connection Drops

Internet connection dropping several times a day.

Only resolution is to Power off Router leave for a rond a Minute & then power back on.

This has been happening intermittently for around 3 weeks but over last couple of days have had to restart router 3/4 times a day.

I believe my HUB 3 requires replacing... I have had the same Hub for 2 years..

  • I have managed to resolve the issue by setting up the wireless Chanels manually..... Seems the Auto configuration had a clash with a Neighbours Wireless Network..... Have not had a single issue since i did this....

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Hi DenJim67 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with your service and for the delay in responding. Can I ask since your post have you been able to get in touch with our team to get this looked into, if not I have dropped you a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • I have managed to resolve the issue by setting up the wireless Chanels manually..... Seems the Auto configuration had a clash with a Neighbours Wireless Network..... Have not had a single issue since i did this....

    • Robert_P's avatar
      Robert_P
      Forum Team

      Thanks for the update DenJim67 and glad to hear this has been resolved. If you need any assistance in the future please don't hesitate to get in touch here.

    • rafiali123's avatar
      rafiali123
      Joining in

      Hello, please can you let me know how you did this? I'm having similar issues with my iPhone and I'm trying to troubleshoot...