Forum Discussion

Bibby3's avatar
Bibby3
Settling in
2 days ago

Nightmare situation that’s been going on for months .

Over the last couple months our WiFi has been going out daily . We’ve have been having an engineer come out every 2/3 weeks and nothing seems to improve. All the drop outs have been related to T3 timeouts. Last night we had 60+ in a space of half a hour . We have had multiple normal & senior technicians and they all seem to say the same thing “I replaced some wires” at this point I’m not sure what to do . Any help is appreciated. This originally started 5+ months ago . In addition our software got downgraded from V5.1 to V4.1 this seemed to lower the drop outs but we still get Atleast once a day . This happens to every devices wired or not .

Broadband
Hub 5

6 Replies

    • Bibby3's avatar
      Bibby3
      Settling in
      2 days ago

      Unfortunately I don’t have my laptop with me I left it at work :/

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        2 days ago

        Set the BQM up asap.

        Meanwhile, post up your Hub/network connection details in the format below and someone will check to see if there is a problem there.  In your browser’s URL type in 192.168.0.1  if in router mode or 192.168.100.1 if in modem mode.     No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

             Then… Navigate to these “data pages” and just copy/paste the normal  “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, &  the Network Logs pages.  Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts