Forum Discussion

Bibby3's avatar
Bibby3
Tuning in
22 days ago

Nightmare situation that’s been going on for months .

Over the last couple months our WiFi has been going out daily . We’ve have been having an engineer come out every 2/3 weeks and nothing seems to improve. All the drop outs have been related to T3 timeouts. Last night we had 60+ in a space of half a hour . We have had multiple normal & senior technicians and they all seem to say the same thing “I replaced some wires” at this point I’m not sure what to do . Any help is appreciated. This originally started 5+ months ago . In addition our software got downgraded from V5.1 to V4.1 this seemed to lower the drop outs but we still get Atleast once a day . This happens to every devices wired or not .

Broadband
Hub 5

15 Replies

    • Bibby3's avatar
      Bibby3
      Tuning in
      22 days ago

      Unfortunately I don’t have my laptop with me I left it at work :/

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        22 days ago

        Set the BQM up asap.

        Meanwhile, post up your Hub/network connection details in the format below and someone will check to see if there is a problem there.  In your browser’s URL type in 192.168.0.1  if in router mode or 192.168.100.1 if in modem mode.     No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

             Then… Navigate to these “data pages” and just copy/paste the normal  “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, &  the Network Logs pages.  Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    • Bibby3's avatar
      Bibby3
      Tuning in
      21 days ago

      Hi I have setup a BQM . I’m a kinda new to this stuff so what would a drop out look like ?

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        20 days ago

        It would look like red vertical lines - like you have on the BQM !! - there is definitely a connection problem - it might be something trivial and obvious - so can you try this first.

        ___________________________

        First Switch the Hub off for 5 minutes AND unplug it from the mains. Whilst it's off, do a check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc.  Disconnect all the connections and reconnect to be sure.    Ensure there are no “unterminated cable" loose ends or loose wires anywhere on the connectors . Also, check that the internal wiring is ok with no kinking or chaffing (dog chews!!), then check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and also at the wall box.  Then switch it on again and after boot up see if it still occurs on the BQM.