Nightmare customer service and support tech

Signed up a couple of years ago,but cancelled at the last minute because of their phone and online service.

Well,,, I started service yesterday,and I am regretting it already.

I should have gone with their poor customer reviews .

Had dozens of emails from them which I can't stop.

One says we have broadband and disney,,,I don't want disney !

The projected bills are way more than they said and I can't work out why.

Sometimes I can't log in, it says the passwords don't match,but they do,other people have

checked,and say that's impossible,,,,not with VM it isn't

When I rang the automated system went on for ever,then when connecting to someone it hung up

Eventually after many hours I spoke to someone,who asked for a memorable word.

What memorable word !

Same on webchat.

So they are going to post me my memorable word,,,,I can't wait to find out what it is.

I have had their appalling service for,,,,,,,,,,,about 20 hours!

Absolute nightmare,,,,does Mr Branson have any idea what a complete shambles VM is?

My fault,you only have to look at the customer service reviews