Nightmare customer service and support tech
Signed up a couple of years ago,but cancelled at the last minute because of their phone and online service.
Well,,, I started service yesterday,and I am regretting it already.
I should have gone with their poor customer reviews .
Had dozens of emails from them which I can't stop.
One says we have broadband and disney,,,I don't want disney !
The projected bills are way more than they said and I can't work out why.
Sometimes I can't log in, it says the passwords don't match,but they do,other people have
checked,and say that's impossible,,,,not with VM it isn't
When I rang the automated system went on for ever,then when connecting to someone it hung up
Eventually after many hours I spoke to someone,who asked for a memorable word.
What memorable word !
Same on webchat.
So they are going to post me my memorable word,,,,I can't wait to find out what it is.
I have had their appalling service for,,,,,,,,,,,about 20 hours!
Absolute nightmare,,,,does Mr Branson have any idea what a complete shambles VM is?
My fault,you only have to look at the customer service reviews
The safest way to cancel is by recorded delivery post to
CANCELLATION:
Virgin Media,
Sunderland,
SR43 4AA