Shocking Customer Service.

On the 19th March I gave 30 days notice to cancel all of my services (Tv, Phone, Broadband) as my contract was due to expire on the 19th April and I couldn’t justify the increase in price.  (sms confirmation of cancellation received) 

Today 13th April I spoke to Virgin explaining that my services ere due to cancel on the 19th April. I explained that I’d like to allow my Tv to cancel as planned, but would like to renew my broadband only. 

I’ve received a new contract for my broadband. But I’ve now received a further email saying my Tv will now cancel on the 13th May and not 19th April as planned, this will subsequently give me a bill of £194. 

I’ve just spoken with customer service who have advised that my original cancellation date of the 19th April was overwritten by the renewal of my broadband. I tried explaining I was never made aware of this and I wouldn’t have renewed my broadband if I knew it would affect the cancellation of my Tv. 

Any advice on how I can rectify this mess ? I’d like to keep VM broadband, but I’m at the stage where I don’t need the stress, I believe looking at my new contract I have 14 days cooling off period, but I’m reluctant to ask them to cancel as I’m not convinced they’ll get that right. If I use the one click switch service for Sky will that automatically cancel everything ? Which will save me the stress of speaking with VM again. 

Any advice greatly appreciated.