Re: Terrible customer service. I'm so fed up.

I have exactly the same problem and have been with Virgin (NTL/Telewest) for many years....20+

I even sent the cancellation team a message showing what my package includes and it clearly shows TNT sports.

Now they want £600 to cancel my contract.

Utter disgrace.

Can anyone help please?  

All I want to do is watch the rugby