customer service complaint.
Can someone please give me the virgin media customer service email address so I can make a complaint? Been on the phone trying to get help with a charge that showed on my bill, Very very long waiting times then eventually get someone on the line twice that can bearley speak english and had difficulty understanding. Was told on two separate occasions that this charge would be taken off but never was and now they have added a £7.50 late charge. I wont be ringing anymore as its pointless as the customer service is awful and I can't find an email address for customer service. I'm pleased they record calls because it will prove that on two or three separate occasions i have rang virgin media and was told they were going to remove the charge!
For the complaint use the web form https://www.virginmedia.com/help/complaints
For the recordings see https://www.virginmedia.com/help/dsar-faq