Forum Discussion

prompty's avatar
prompty
Joining in
2 months ago
Solved

Nightmare customer service and support tech

Signed up a couple of years ago,but cancelled at the last minute because of their phone and online service. Well,,, I started service yesterday,and I am regretting it already. I should have gone wi...
  • jpeg1's avatar
    jpeg1
    2 months ago

    The safest way to cancel is by recorded delivery post to

    CANCELLATION:

    Virgin Media,

    Sunderland,

    SR43 4AA

KatieSays's avatar
KatieSays
Joining in
2 months ago

Had the exact same problems from day one and now 2½ past renewal. Prices double every year and service gets no better. Just renewed but they won't send new equipment, or remove phone line. Or let me have a volts deal because I'm not a new customer. Said I had to upgrade to 1gig speed to get new hub. App use has only let me in when it feels like it. Wifi went out completely at 12.30am christmas morning, and I couldn't get fixed til 9pm boxing day using a ps4 connected by LAN cable. Ive spent around 8 hours trying to speak to customer service on webchat. Ive gone with sky, and cancelling everything with virgin. Double data on my o2 account does not equal the cost of stay with virgin

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello KatieSays.

    I did send you a private message on your other post here

    If you can please reply that would be great as I do want to help get this resolved.

    Gareth_L