Forum Discussion

Glenn1012's avatar
Glenn1012
Tuning in
2 months ago

360 Box Nightmare

Hello, set up the 360 box yesterday which took far too many hours to do. These are the current issues I could not resolve:

'connection problems CS9006' 'channel failed CS2004' 'Recording failed due to signal loss' Could not watch any programmes live only managed to watch a bit of sport 'from the start.' Again clicked on the Premier Sports app in order to subscribe but no the all too familiar 'oops' message appeared.

Beginning to look a lot like a TV free Christmas.

Help anyone please?

Thank you

 

  • roy247's avatar
    roy247
    2 months ago

    Error CS9006 will be your network connection, how is the 360 connected to your hub wi-fi or ethernet cable, if it's connected by wi-fi try using a ethernet cable. If you go to Settings and System what do the Diagnostics say about the signal strength.

    CS2004 could be a faulty coax cable to the 360 or just a bad connection, have you tried reseating the coax cable.

  • roy247's avatar
    roy247
    Superstar
    2 months ago

    Error CS9006 will be your network connection, how is the 360 connected to your hub wi-fi or ethernet cable, if it's connected by wi-fi try using a ethernet cable. If you go to Settings and System what do the Diagnostics say about the signal strength.

    CS2004 could be a faulty coax cable to the 360 or just a bad connection, have you tried reseating the coax cable.

      • Glenn1012's avatar
        Glenn1012
        Tuning in
        2 months ago

        Thank you to both. I could not see your answers until now as I cannot connect to the server at home on my laptop as I would normally do despite my original router functioning as it should (plus Virgin website telling me there is no problem with broadband connection in my area). This issue has coincided with the 360 box install I dare say.

        Since installing the 360 box on Saturday I've tried connecting through wi fi & via ethernet cable multiple times (using my router wi fi address & the wi fi address that is on the new hub that came with the 360 box). 

        At the moment I have the coax cable (from the wall connection) attached to the new hub. The ethernet cable connected to the hub and the 360 box. On screen I selected 'continue to TV' but I still cannot watch live TV.