Recent DiscussionsBroken neighbour's cable in my driveway Hi Virgin Media, My neighbour is a Virgin Media customer and I am using City Fibre. I am trying to do a driveway and when the builders dig they found the Virgin media cable which got damaged. The en...Installation issues Virgin Media, the company that can’t figure out how to install their own broadband, yet still insists on pretending they can. It started simply: I asked for fiber. Virgin said yes. They gave me an ...Loss of Service in NW6 It's been nearly 48 hours since internet has failed in the postcode NW6 6LN. VM claimed to have solved the issue last night but internet is still not back on - despite switching off/resetting the ro...Virgin Brown Box outside house We have moved into a property that has a big Virgin brown box outside the front. Can this box be removed and the wire from it capped off. We do not have Virgin, but use another internet provider. ...Neighbours on Virgin but I can't register 15 years ago Virgin was run in my road - Brighton Road in Crawley. But I can't access it. I own the pipe in my drive (I had it laid) for cabling from the road, so I am just wondering if I can requ...Pole Junction Box Damage I have tried to call, but there seems to be no suitable options. We have a fibre line and the junction box on the pole outside our house is hanging off. It will need some urgent attention as is han...Engineers Never Show Up - Every Day Installation is cancelled Hello My broadband went down last Wednesday. After challenging experience on customer support where the person was extremely hard to understand, then phone went dead, I used the site and booked appo...Pre-Install Woes Ordered just before Xmas 2024 Engineer due first week of Jan Gets pushed back, fine no problem Engineer finally shows up but there are issues [blockages] though not mentioned at this point New d...My nextdoor neighbour is going to cut me off! Help Needed ?? The supply cable to my property comes into me via my next door neighbours front garden where the cable has been laid in an unsightly manner and could be considered a tip hazard. This ...Installation Please let me know when installation will commence on Lowery Road, Newton Aycliffe Co Durham DL55JH
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