Recent DiscussionsSlow speed engineer advised need new cable pull I had Virgin Media Gig1 broadband installed on 6/3/2025. Download speed has been erratic and service checker showed that there was an intermittent problem with the signal in my area. Due to this I b...Pre-install question Good Afternoon I currently have FFTP broadband with EE but am looking to change to Virgin Media. I currently use my own equipment (eero 6 pro) plugged directly in to the Openreach ONT box. Ideal...Engineers Never Show Up - Every Day Installation is cancelled Hello My broadband went down last Wednesday. After challenging experience on customer support where the person was extremely hard to understand, then phone went dead, I used the site and booked appo...Wired connection to garden office I have a new garden office with wired Ethernet connection. Can anyone advise how to get it linked up with my Virgin router/broadband? I bought a TP link wi-fi 6 range extender but it just won’t seem ...SolvedPoorly fitted cables hanging over my door and windows, cables have been attached w/o permission I own the main door ground floor flat at removed Edinburgh EH7 5HU(boundary marked on photo) and have major issues over the cabling for other apartments in the neighbouring blocks being attached to ...Device connects to WiFi but not Internet? Hub 4 I’ve got a new Roberts Revival radio that I can connect to our Virgin Hub 4, but despite connecting to the WiFi network, the device seems to not be able to connect to the internet. This is isolated t...No wall outlet fitted during install I'm really happy with my new Virgin Media Broadband service and the install in general but I'm wondering why no wall socket was fitted? I've received a Hub 5x on the M250 package. The fibre cable fro...Fiber broadband not working My virgin media hub 3 is not connecting to the internet. The advanced status page on the hub says that the connection is Not Locked, and is "Ranging". The fiber into my house goes into a Boostral 71...Home renovation So I’m in the process of getting an extension to the rear of my property. The grey virgin box is on the side of the house with the coaxial cable running around the top of the conservatory, along the ...Can anyone advise how we can actually get connected? Hi all, I think we just hit our sixth installation reschedule. The original connection date was mid January and today we got told it’ll now be March 14th. Best reason so far was that the crack groun...
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