Recent DiscussionsExtension Cable Replacement / Rewiring off cables Good morning Is it possible to get a longer lead or an extension for the cable going from the wall to the splitter. It seems to fall short on how I am trying to set it up. I want to move my rout...New customer already regretting this As the title suggests, im a new customer , coming from BT. (thankfully i havent cancelled BT yet) I ordered during the black friday offers, 4th Dec. got an initial date of 18th dec for engineer inst...Virgin socket move Hello, I would like to have my virgin socket moved, please. Reading other posts in this forum I understand that there is a £25 fee associated with this and I've seen people posting the request here a...Why no other ISPs use VM cabling? I am conscious of switching to Sky or BT as they of course use open reach older copper connectivity via master socket to houses. As much as I want to leave VM I am aware only they use the fibre optic...Confirm maintenance time Hi Can support please check a maintenence time frame please,the status page says Friday 12:00am to Saturday 12:00am but the txt I got says Friday 22:00 to Saturday 10:00 and I need to know if I need...Errors, packet loss and drop outs Hi all. recently started having dropouts and packet loss during video calls. Checked the logs and looks like a number of issues (will post below). Please could someone advise? power cable for the hub 5 Hi, can you get a longer power cable for the hub 5. I need approx 5m to locate the hub in the required location. Thanks Moving home - install Urgent Assistance Required I am moving home next week, I checked months ago that I could connect to Virgin at my new address. I raised a move request a few weeks ago and my new account was set up ...Positive feedback Dear Virgin Media, I would like to thank you for your service and offer my gratitude to Andrew who I believe works in retentions. He was very prompt, clear and precise as well as factual, polite an...Refund after cancellation Does anyone else have a frustrating time requesting a refund on the credit held on your account after a service cancellation? I have been waiting since September 2024 having contacted support multip...
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