Recent DiscussionsWaiting for previous owners service to be disconnected? Hello, I moved into my property on Friday 20/06 and was told that my account could not be set up and broadband kit would not be sent out until the previous occupier has closed their account. This i...3 Months since road dug up Been 3 months since Virgin (Nexfibre) dug up along our road and installed Access Points infront of each house but still lacking and availability. Yesterday had spoken to chat and had the most confus...Damaged Brown Box and Generally Shonky Install Hello mods. My VM brown box outside is falling apart and is held together using cable ties. Can someone pay a visit to install a new one please? Also, the installation of the cables was never gr...When will my area become active? Nexfibre installed all the cabling several weeks ago in my area, the power company have sorted the electric to the streetside cabinets and VM access points have been installed along driveway fronts. ...Extension cable Please can I order an extension cable 3m will be fine cable extension Hiya, could I please have a cable extension sent to my house? 3m is perf :) Address not listed My address is not listed, all my neighbour houses shows up and many of them use Virgin connection for broadband. Its a new build property I have moved into and the property address is already listed ...Virgin Media Grey cabinet opposite my house but not included in postcode checker Hi All, I would like to get full fibre and the frustration I have is that the VM grey cabinet is opposite my house but my address is not listed the roads/pavements were dug up in Sept 2024. how can ...Help! No welcome email or confirmation Hello, I switched to Virgin Media on 14th May 2025 and booked to have an engineer tomorrow, however I have not received any welcome email or documents, particularly my account number and area refer...Moving our omnibox/incoming service to the side of the house We had Virgin broadband intalled last year when we moved in but have realised that it's in a bit of a daft spot as there's no power for the router/wifi AP in that corner of the room, and that leaves ...
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