Recent DiscussionsAddress not listed but all my neighbours have Virgin Media Broadbank Hello, I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin...Service unavailable at address We moved in 2 years ago and we had VM booked for our first week. They cancelled and told us they can’t supply the service. Our next door neighbour that we share a walk with has Virgin broadband and i...Cancelling appointment I've almost completed a difficult switch from Sky that left me without broadband and phone for six days. The switch date was 16th of April but failed due to a broken external cable. I was offered an...Ongoing Severe Connection Issues Since Moving – No Engineer Access & Support Loop Hi there, I’ve been with Virgin Media since mid-December, after moving into a new property. Since then, I’ve had persistent and serious issues with connection stability, speed, and reliability. Wha...FTTP MDU Installation Last month, some Virgin Media contractors installed fibre in our apartment building. We were told the RFS date is expected to happen sometime this month. I noticed this box was installed above my a...Joined VM - old broadband provider (Now) saying switch is still in progress Hi all, I joined Virgin Media recently, and the service was installed on April 16th. When I ordered the VM package, I received an email from my then broadband provider (Now Broadband) saying that Vi...I need a longer cable Is it possible to get a longer cable from the wall to the router? The router is currently in a position where I think it is limiting my Internet speed and I need a longer cable to move it How do set the router to 2.4ghz How do set the router to 2.4 ghz Who can help? Hi there I would like someone from virgin to help me out. I'll try and be brief. My street was networked (dug up) in summer 2022. All the infrastructure was put in and I was recieving emails (after r...Non-fault callout to move cable and equipment Hi, Please could we arrange for a non-fault callout to move where the cable comes into our house? We're looking to move our TV and router to the other side of the room. I've tried calling the number...
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