Recent DiscussionsFailed installs and no contact Right now i am at my wits end. I originally ordered virgin around the beginning of March with an install date following engineering works of 29th March (we moved into this property 28 March). The eng...Damaged Render by the Engineer Does anyone know how i complain about the engineer damaging the Render of my house whilst Drilling through the wall. He reported it to his line manager on the day and said they'd be in touch to get ...Bill payed. Broadband disconnected. Renewal deal ordered & failed. New Router. Banned for Spam My broadband was disconnected for no reason at around 2pm on the 10th of April, even though a payment had been taken in advance for the month of April. I've never missed a payment and have been with ...Exterior wall box covers Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hanging Thank...I've rescheduled the quick start installation kit for sat morning Just been online to rearrange the néw self install kit to arrive this weekend sat 19 April. Instead of sat 26 it's changed via virgin media app but not changed on reschedule and I've not got a confi...Still waiting for installation!! I signed up at the end of February with an installation date of 1st April. They cancelled that without telling me, but we were having some work done on the house. Since then, every time I check appoi...No Broadband Service - How do you report it to VM? Apologies if this is the wrong section to ask this. We've had no broadband service since Friday afternoon, (apart from a brief burst of about 4 minutes at 4pm on Saturday). The service status has kn...Waiting for Installation from 30th of December Hello, Does someone have a clue how come Virgin is keep on posponding my installation. It's currently mid April and my first installation date was 30th of December. I still have no internet. How com...App still showing preparing property (New install) I have been connected from the street to the house a week ago and the app is still showing preparing property. The engineer is supposed to be coming to the house this Friday. Is this common? why is my install date changed can someone tell me please why my install date has changed, not really setting a good image for reliability before contract even starts, people take time off to be there asbolutly fumming
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