Recent DiscussionsDamaged outside grey box Hi I have an outside grey box where my VM cable appears to enter my property. The cover for this box is almost completely off and I can't re-attach myself. If a helpful VM employee reads this messag...SolvedSamsung TV Evening all, Just joined and setting up eqpt. Is there a way I can get the stream remote to also control the telly? Used to be able with SkyQ controller but can't find answer online to do it with vi...Fed up Really struggling getting anyone to understand me from VM so much so that i have called at least 12 times live chat 5 times and still they keep getting things wrong so much so that i have written to ...Relocating router/modem How do I get my modem/router moved to another room and will virgin media do this? Latency spikes and packet loss spikes EVERY hour for the past 18 months. Never had this issue when the house was on a GIG1 (HUB4) plan in my dads name. 18 months ago I switched to M350 (HUB3) in my name for a better price as an new customer. Same address, same wiring etc,...Urgent Reconnection Hi, I am having issues with my virgin account activation please. I have moved home to a virgin media compliant area, connected my hub, called yesterday for reconnection but it still hasn't been conn...Broadband delays My broadband was due for installation in December, I've had it delayed multiple times and now I'm being told Feb, everytime I've complained I've had the same lie that someone is coming today for the ...Ongoing Installation Delays, No Internet & Missed Call Back from Complaints I signed up for Virgin Media on 17th December, with an installation date originally set for 16th January. That was then delayed to 1st February, and now I’ve been told I have to wait until 15th Febru...Move Router When I signed up for VIRGIN Broadband as a new customer there was already cabling into my house from a previous user so they just sent a new router. However, the cabling for the previous customer wa...Log a chargable callout Hi all trying to log a chargable callout as wanna move tv box and router to other side if the room. Is it still £25 fee. Tried to reach out on website chat and WhatsApp to no avail Thanks
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