Recent DiscussionsOngoing Severe Connection Issues Since Moving – No Engineer Access & Support Loop Hi there, I’ve been with Virgin Media since mid-December, after moving into a new property. Since then, I’ve had persistent and serious issues with connection stability, speed, and reliability. Wha...Damaged brown Box on Outside Wall Hi As per the picture, I have noticed that the brown box on our outside wall is damaged (but the internet still seems to be working fine). It is the outside cover (NTL) which is damaged and broken ...How can a simple new contract be messed up so badly? My elderly mum signed up a month ago for a simple new Virgin Media broadband service (self install), everything confirmed by email from Virgin, DD set up, delivery date chosen, all good. Delivery dat...Who can help? Hi there I would like someone from virgin to help me out. I'll try and be brief. My street was networked (dug up) in summer 2022. All the infrastructure was put in and I was recieving emails (after r...Removing old cable The previous people living at my house were Virgin Media customers and there’s a long cable covered in green plastic running through my garden that I’d like to remove. I’m not a Virgin Media customer...SolvedNon-fault callout to move cable and equipment Hi, Please could we arrange for a non-fault callout to move where the cable comes into our house? We're looking to move our TV and router to the other side of the room. I've tried calling the number...Move router Hi, is it correct that I can book an engineer to move my router for £25? If so, how do I arrange one please? Signed up for 1 gig. Do I need a new Hub? Signed up for 1gig online but no mention of being sent a new hub. Unserviceable property - can an engineer come and review this? Hi I have been advised by VM that I cannot be connected as my property is unserviceable, on the grounds of safety for the engineers. I live in a detached property, with clear line of sight from the...Service unavailable at address We moved in 2 years ago and we had VM booked for our first week. They cancelled and told us they can’t supply the service. Our next door neighbour that we share a walk with has Virgin broadband and i...
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