Recent DiscussionsUnfinished Installation - Missing external protection box and hub5 I am a new customer to Virgin and had the 1gig package installed on the 14th December 2024. Nearing the end of the installation the engineer explained that he had no external wall mounted virgin boxe...Does anyone know who to contact at VM Does anyone know who to contact at Virgin to enquire about getting a green box moved from in front of a property due to renovation works? Thanks in advanve Moving a buried Fibre and removing phone line Hi - I'm another person trying to book someone to come and move our VM fibre cable and also to remove the existing phone line. We are about to commence a large renovation project and need this doing ...Installation timelines and customer service I placed my order on 28th November 2024, with the initial installation date scheduled for 9th December 2024. This was subsequently delayed due to pre-installation work, with a new installation date...Broadband not available to me but available to neighbour Hello, I recently moved into a terraced property that shows virgin media services to be unavailable. However my next door neighbour is able to obtain services when I checked online. How would I go ab...Availability Hi We have had FTTP for over a year and installed by BT Openreach. Currently with another broadband provider at 1gbps but would like to switch to virgin. Is their a reason it's saying virgin not av...Positive feedback Dear Virgin Media, Shah the installation engineer came to my house and installed the Broadband very quickly and was really helpful with all of my questions. Overall, an excellent service. Only available at one address at my postcode Hi, the road just outside the block of flats I’m moving into had the road dug up and installed full fibre over a year ago but only 1 address shows up when I put the postcode in which gets speed up to...Is this my Virgin Media socket? Hi folks, I've ordered Virgin Media broadband today, the Quickstart pack is being delivered next week. I'm trying to find my VM socket and the only likely suspect I can find is this combo thing, is...New Install of VM 5x Hub not working Hi, I was meant to switch from BT to VM yesterday for Broadband. However, things didn't go according to plan and I've been left with a hub where the white light has been pulsing away for 24hrs now. I...
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