Recent DiscussionsGet a new Hub - at no extra cost email Hi Just received an email from Virigin Media (email@em.virginmedia.com) saying that I have an old hub and that I can get a Hub 4 at no extra cost. Is this a genuine email (I don't want to get scam...Old NTL socket internal orientation Just moved into a house- there was a dismantled NTL socket at the end of the old cable- does it make a difference which socket has the input from the cable and which has output to the 360 splitter. I...SolvedBroken promises What should have a been a straight forward transfer of services, has left me in a never ending loop of install dates that keep changing, 4 times now since 04/12/24 leaving us with no Services, the pr...? scam ! text from virgin the technician is coming tomorrow! I've had two text supposedly coming from virgin saying that a technician is coming tomorrow. there is nothing wrong with my Broadband and I;ve not reported a fault. They say they will charge my £25 f...Extension Cable Replacement / Rewiring off cables Good morning Is it possible to get a longer lead or an extension for the cable going from the wall to the splitter. It seems to fall short on how I am trying to set it up. I want to move my rout...Ordered WiFi but received no welcome email or delivery information Hello, I ordered WiFi which is meant to be delivered in two days, however all I have received is the thank you for your order email pre contract documents email my WiFi is meant to be delivere...Total Lack of Response from Wayleave Team Can anyone tell me how to speak to the Wayleave team? I am a new customer, and my install date is in two days but an email from Virgin last Friday informed me that my neighbour would have to sign a...New address not on database so unable to stay with Virgin Media I moved house in July 2024 to a small development of 5 new build houses. I was a Virgin Media customer at my old address but I was unable to stay as I was told there wasn’t a fibre connection at my n...Engineer visit booked today but external work not completed? Morning, my engineer visit is booked for today but the external Virgin cable has not been run to the house yet. It'll need to be buried under block paving and connected to the wall. Does the engine...How long does it take for the wayleave team to reply? I sent an email with written permission to run a cable to my property for install (the cable is already there but for some reason they don’t think it is and they said they need permission from the co...
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