Recent DiscussionsHelp! No welcome email or confirmation Hello, I switched to Virgin Media on 14th May 2025 and booked to have an engineer tomorrow, however I have not received any welcome email or documents, particularly my account number and area refer...SolvedInformation for Fibre Broadband Installers We need someone at Virgin to contact our housing association. Fibre exists on our road but doesn't reach our building which means providers are very limited along with speeds available. Our HS has...Removing old cabling and boxes Hi, I am getting the render removed from my house and need to remove all the old cabling. This cabling is all redundant and has been cut off inside my house (there is no internet or phone line). In t...Longer coaxial cable needed, can Virgin supply one? I need to move my hub 3 router from behind the tv to try to improve the WiFi signal. Unfortunately this is where the engineer put it when it was installed but with a very short 1 metre cable from the...Solid Red line on Router My internet is still working but I have a solid red line on the router I've tried resetting the box and checked the connections this red line has been on there for a week now I work from home and am ...Going round in circles trying to get installation My stepson is about to move into a house which is within a supplied postcode, and indeed is an annexe to a house that is eligible for VM, but the house itself isn't showing as eligible. My stepson ta...New hub 5 I got a new hub 5 yesterday to replace my hub 3 phoned up to get it activated then it kept saying the password was wrong even though I was in putting all the letters numbers in correctly so after pho...Fibre cable cabinet installed on my property without knowledge or our consent yesterday. went outside this morning to discover a box has been installed on my property instead of on the path, we were not asked for consent and there is no logical reason to put it on our land. Others in the...Moving our omnibox/incoming service to the side of the house We had Virgin broadband intalled last year when we moved in but have realised that it's in a bit of a daft spot as there's no power for the router/wifi AP in that corner of the room, and that leaves ...Frequent Drops in Connection This thread is marked as solved - but there is no visible solution ( that I can see ) - did the visit from the engineer help ? what did they do ? Been having this WIFI dropout problem- for years...
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