Recent DiscussionsRenewed - wrong billing, additional broadband and add ons not working Hi, I am posting here as I tried to raise a complaint but the system had an error. Surprise surprise. There seems to have been a system error that has subscribed me to an additional broadband - so...Broken outside box I'll try again. My outside box is broken. I have reported it before and been contacted, but after answering security questions nothing happens. Can someone help, or suggest what I can do to sort this...Broken neighbour's cable in my driveway Hi Virgin Media, My neighbour is a Virgin Media customer and I am using City Fibre. I am trying to do a driveway and when the builders dig they found the Virgin media cable which got damaged. The en...Broken outside box How do i get this replaced ? couldnt see a link anywhere - its the brown one with the incoming cables Hub 3.0 router seems OK, but red light Hub 3.0 router seems to generally work well, but the light is red at all times. Should I just ignore this? Installation issues I’ve made my fair share of bad decisions, but none quite as mind-numbingly absurd as trusting Virgin Media to actually deliver broadband. Instead, I stumbled into a bizarre circus of incompetence, a ...£35 installation fee?? Just upgraded my broadband to include TV package and hit with a £35 activation/installation fee, when throughout upgrade process no mention of any fees were given. In fact documentation explicitly no...Neighbours on Virgin but I can't register 15 years ago Virgin was run in my road - Brighton Road in Crawley. But I can't access it. I own the pipe in my drive (I had it laid) for cabling from the road, so I am just wondering if I can requ...Instalation delayed! Hi all! I am new to virgin media. On the 25 Feb I made an order with the pack and the instalation it suposed to be on 11 March. On last Friday I received and email that it's gonna be delayed until ...Changed installation date 5 times now no date given Hope someone can help as this is my first experience with Virgin Media and it's not been a good one so far! Took out my VM 1Gb fibre broadband contract at the start of December 2024 and was given an...
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