Recent DiscussionsError Placing Order Dear Sir/Madam, We are in the process of switching providers to Virgin, and after reviewing the current offers online, we decided to proceed and began the sign-up process. However, we encounter...Broadband issues, high ping and dropouts. Hi all, Over the past 2 weeks my connection has been plagued with connection dropouts and high ping/packet loss. I have had 2 VM engineers and 1 engineer from Avonline networks, each with differ...Self Install Kit Arrived but don't see any wall socket I recently moved to a new flat, VM move service was showing self install possible and sent a cable as self install kit. I carried old kit with me to the new flat but I don't see any wall socket in th...VM Cable needs to be buried can someone help? (Not a VM customer) I moved into my property in bristol, UK and have discovered virgin media cable above ground in my front garden exposed i know its VM as open reach came to bury it as we thought it was ours. However t...Reel of cable left in front garden. Not connected. No one asked for it. For context, I am not an existing customer. I suspect a previous tenant from the flat above me had requested a connection to their property. They have since left and the cables were not connected ...doesn't bode well for future I (allegedly) amsuppose to have my new install Virgin Media package installed tomorrow 14th Aug between 08.00-13.00. Property supposed to have been prepared by today 13th Aug. As we are now approac...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Exposed fibre cable How do I report an exposed fibre cable just outside my property? SolvedLonger Coax Required For Router Hi, As the title mentions I need a longer coax cable for my router. I've read that I should get one from Virgin themselves, rather than buy third party online. I've recently had to move everything ...Hot Router My router gets really hot lately, it was not new when I received it. I am on 1 gig which I think is router 6. It is in an elevated position on an air shelf with good air flow round it. It started get...
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