Recent DiscussionsPreInstall Work?? I am a prospective new VM customer and after reading some of the preinstall woes i am concerned. I ordered by VM setup on 31st July 2025, received all my contract info etc and even managed to setup...Ex customer with damaged box on my wall I'm an ex customer the box on my property is damaged and looks like it is being used to feed my next door neighbour, why is this box not on their wall. Other homes in my street are on virgin but I cant Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. T...Hub 4 power supply I have updated from the hub 3 to the hub 4 which is working but the 4 came with a big plug power supply rather than a block like the 3. This is giving me problems with space. Can I be supplied a blo...Moving my cable to another entry point I need to move the cable entry point coming in from the street to another point along the outside wall in my house. Any help please? Increase length of cable to property We are having our front garden repaved soon. Is it possible to have the cable that connects from the street to the junction box on the exterior of our property lengthened by a couple of meters to al...Plastic cover in street replacements We have had Southern Gas round our way and they had to dig a hole around the triangular Virgin cover in the pavement. They have now filled the hole in but the cover is nowhere to be seen. How do I ge...FTTP for existing customers when? Hello Virgin seems to have installed FTTP cabinet in my street about two years ago, was wondering when I could switch from Virgin cable to Virgin FTTP as it would be more reliable. I've been a cus...No VM socket Hi there, I’ve got the QuickStart package which I was told was suitable for my property but don’t seem to have a VM socket anywhere. The house was recently renovated so maybe it was removed. What do ...Struggling to get a new connection My daughter is moving into a house and ideally would like VM Broadband. When she's tried to apply online it said to complete a form and VM will get back to her within 10 days to advise if they can in...
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