Recent DiscussionsWho to speak to for new cable run I live in a close with 7 houses, the first of which has Virgin media due to their location to the nearby foot path. There are at least 2 others within the close that would like faster internet (Virg...Outdoor cable cover missing The cover blew off during a recent storm. I’d like to request a replacement. 149295204/26 Virgin cable in my garden Hi there, there is a Virgin media cable running along the top of a wall in my garden. I am getting the wall removed and the cable will also be removed. I am not a Virgin customer and therefore don’t ...Move cable entry point I need to move my cable/broadband entry point. I go round in circles on the telephone line - any ideas how to get this sorted?? Thanks Red light on hub I have a Hub 3 and theres a solid red light on it, its been red for weeks, done everything the Bot told me to do, its not really hot, its well ventilated, internet is intermitent, my hubby is current...Moving a buried Fibre and removing phone line Hi - I'm another person trying to book someone to come and move our VM fibre cable and also to remove the existing phone line. We are about to commence a large renovation project and need this doing ...Availability in flats Same problem here, all flats in the building are live besides mine. My flat is located on the ground floor, has the entrance from outside of the building and doesn’t show up in address checker which...New address not on database so unable to stay with Virgin Media I moved house in July 2024 to a small development of 5 new build houses. I was a Virgin Media customer at my old address but I was unable to stay as I was told there wasn’t a fibre connection at my n...SolvedStart of billing period HI All, I got my Hub 5 today, I was planning to setup it tomorrow (23rd January) and activate it. Once I activate it, will the billing period be 23rd of every month or will I get a bill on 1st of Fe...Can’t get through to anyone Please can someone at Virgin get back to me? I’ve tried the bot countless times, it says it will send me a WhatsApp which never arrives. I have a red light on my hub and rubbish connection and just w...
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