Recent DiscussionsCable re-pull no show Posting on here in the hope that someone can help me as Customer Services were no help when I called them. Gig1 was installed in 6/3/25. As the hub speed is poor - on average 200mbps an engineer came...Apprehensive newbie Hi, after 2 previous failed attempts to go with Virgin I'm finally getting it installed this Saturday (22/03). We've gone for 1 gig and just hope it all works and we get pretty much the speed we are...SolvedLonger Coaxial Cable Hi all, Was wondering if Virgin Media supply longer coaxial cables, as the one deliviered with the Hub 3 is only 1.5m long. Many thanks SolvedService down for the past month with no fix date My VM service has been down completely (fault shown in the service status checker) for a month now. From about 2 weeks ago I've been receiving text messages telling me that the service would be fixe...Any virgin installers in black country? I have an install on 31st and I'm trying to run cable in wall channels while I'm decorating. Anyone in the black country that would be prepared to sell me 12 metres of coax? Happy to collect tomorrow...Non Customer complaint Nov 2024 this is for a virgin representitive. I have been advised by your “customer care team” to post on here to get the issue resolved. i have logged a complaint in November 2024 as an engineer entered ...Unserviceable but neighbour is serviceable Virgin online checker shows that a property is unserviceable, whereas neighbour few feet away is serviceable. This is probably to do with Virgin postcode and property database update than real issue....Help needed with interpreting line stats My new M125 connection uses Hub 3.0. The only thing on the line is a TRIS-102A 5-1000MHz (I assume this is a surge protector). I have not used the thin coax cable with a bulge in the middle (not sure...A Longer Coax Cable Hello, Is it possible to request a longer cable from Virgin Media? I’d like to move the router a bit further. Thanks! Outside cable box broken Hi VM, My outside cable box is broken and needs replacing please. Can you arrange an engineer to call and fix please. Thanks
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