Recent DiscussionsNew customer order monitoring. I ordered Broadband last week. I have an order number but no account number. The estimated delivery date was last Friday. No email with confirmation of delivery date.How can I check progress? SolvedCan't recieve start kit I haven't received the starter kit. It's been 10 days since the scheduled date and I've been waiting. First, Virgin Media sent me a tracking number for YODEL. When I checked the tracking number, I f...FTTP MDU Installation Last month, some Virgin Media contractors installed fibre in our apartment building. We were told the RFS date is expected to happen sometime this month. I noticed this box was installed above my a...Cancellation within Cooling Off Period Hi, I wish to exercise my cancellation rights within the cooling off period of a new broadband contract. The chat bot seems unable to help and calling customer services they can't find my account...2 x External Cable Covers Hi - I have 2 x Cable covers that are both damaged and not connected to the walls, how do I arrange a replacement? I have tried the online chat but it keeps lagging out. If you send them out I can pr...Continuing to be charged months after switch Hello Virgin Media Community - I wonder if you can help I have just discovered that when Virgin Media took over my broadband service via a switch in February , my previous provider (TalkTalk) has co...Joined VM - old broadband provider (Now) saying switch is still in progress Hi all, I joined Virgin Media recently, and the service was installed on April 16th. When I ordered the VM package, I received an email from my then broadband provider (Now Broadband) saying that Vi...Wall socket missing My virgin media box arrived last week but it doesn't look like we have the correct wall socket. I just bought the house and there are SO many wires coming into the front room but they all seem to be ...Damaged brown Box on Outside Wall Hi As per the picture, I have noticed that the brown box on our outside wall is damaged (but the internet still seems to be working fine). It is the outside cover (NTL) which is damaged and broken ...VOiP/Hub 3.0 Issues Hi, I've been provided with a LG iPECS 1030i phone for work. I connect it to a port on my Hub3.0 and all is okay for a couple of hours, but then the connection drops and the phone displays "NO ACK#1...
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