Recent DiscussionsCable re-pull no show Posting on here in the hope that someone can help me as Customer Services were no help when I called them. Gig1 was installed in 6/3/25. As the hub speed is poor - on average 200mbps an engineer came...Flat number not reflecting with a VM box inside Hi we have recently moved to a flat which has a VM box affixed to the inside wall. The flat number of the dwelling changed from 3 to 4 some years back which was not updated in your records. So curren...Virgin Brown Box outside house We have moved into a property that has a big Virgin brown box outside the front. Can this box be removed and the wire from it capped off. We do not have Virgin, but use another internet provider. ...New hub 5 blue flashing lights Help! Have just upgraded to 1GB, received a new hub 5 to replace old hub 3. All swapped over and now all I see is a blue flashing light! Have checked cables all ok. Have left it an hour and power cy...SolvedLoss of Service in NW6 It's been nearly 48 hours since internet has failed in the postcode NW6 6LN. VM claimed to have solved the issue last night but internet is still not back on - despite switching off/resetting the ro...My nextdoor neighbour is going to cut me off! Help Needed ?? The supply cable to my property comes into me via my next door neighbours front garden where the cable has been laid in an unsightly manner and could be considered a tip hazard. This ...Not received correspondence on my delivery Hi there, I placed an order for broadband on 15th March. I received an email from Virgin Media with an estimated delivery date (which was 2 days ago). I looked on the FAQ page, which instructs that ...Pole Junction Box Damage I have tried to call, but there seems to be no suitable options. We have a fibre line and the junction box on the pole outside our house is hanging off. It will need some urgent attention as is han...Changed installation date 5 times now no date given Hope someone can help as this is my first experience with Virgin Media and it's not been a good one so far! Took out my VM 1Gb fibre broadband contract at the start of December 2024 and was given an...Installation Please let me know when installation will commence on Lowery Road, Newton Aycliffe Co Durham DL55JH
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