Recent DiscussionsVM connect app keeps asking 'are you at home?' when attempting to use home scan I recently installed VM broadband and TV, and I can connect to the router (hub 5) with my phone and the VM stream box, but he VM connect app keeps asking 'are you at home?' whenever I attempt to use ...Houses in our postcode have Virgin but not our property Hi, I've seen a couple of similar posts regarding this but the new build property we're moving into doesn't have a BT line and the address is not showing up on the virgin address lookup. Other proper...Access denied to eBay on VM I'm getting access denied to eBay on my virgin home broadband and hoping someone can help? I get the same access denied message on any device I use connected to my WIFI or ethernet, using other devi...Broadband So virgin can issued broadband to the house opersite my front door .. but don’t issue it to my house I think it’s because my adress is on a private road .. I spoke to two engineers outside my propert...Rebuild / connectivity plan Hi. I am renovating my home, which will be classified as a new build. As per building control requirements, the property must have gigabit-ready physical infrastructure, as outlined in Approved Docu...New Build Property I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team ...External cable rerouting Good afternoon, There is a Virgin phone line attached to my fascia boards but I am having them replaced next week. The installers won't do it, BT can't because it's Virgin's cable, I've tried to ge...BQM Spikes on new XGS-PON connection 500Mb service went live last Thursday. BQM is spikier than my old FTTC. Normal? Or any suggestions? https://www.thinkbroadband.com/broadband/monitoring/quality/share/214eeb01eb3be2e78504897a72430a58...Help getting installed. I need help in getting to the bottom of my install. Every day I am told the services external work will be installed "tomorrow". I have been lied to every single day. Today was my in home engine...Multiple accounts at one house Hi Is it possible to have more than one account active with a household? Context: Both my son (TV and Broadband) and I (Broadband only) have seperate accounts and he now unfortunatley is moving ba...
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