Recent DiscussionsPole Junction Box Damage I have tried to call, but there seems to be no suitable options. We have a fibre line and the junction box on the pole outside our house is hanging off. It will need some urgent attention as is han...Changed installation date 5 times now no date given Hope someone can help as this is my first experience with Virgin Media and it's not been a good one so far! Took out my VM 1Gb fibre broadband contract at the start of December 2024 and was given an...Installation Please let me know when installation will commence on Lowery Road, Newton Aycliffe Co Durham DL55JH My nextdoor neighbour is going to cut me off! Help Needed ?? The supply cable to my property comes into me via my next door neighbours front garden where the cable has been laid in an unsightly manner and could be considered a tip hazard. This ...Pre-Install Woes Ordered just before Xmas 2024 Engineer due first week of Jan Gets pushed back, fine no problem Engineer finally shows up but there are issues [blockages] though not mentioned at this point New d...New customer, connection issues As a new customer to Virgin, I have to say I'm a bit disappointed with the service so far, its not been a good experience. I signed up about a month or so back as Virgin was new to the area. I arran...Wifi down since morning Hi there, my wifi has been down since 9:45am this morning. Had tried the pin reset and turned off and back on all day with no luck. Could you please check and see is there a fault in the area? (Lucan...Constant dropped packets at fixed intervals Noticed the graph showing regular dropped packets over the last few days if not weeks, pic attached from today Gone back to 19 March and the second pic is when it started happening regularly Can ...Moving house Please can someone explain why I am being charged more than 11 times the amount that was advertised on the page for moving house? Switch VM to TalkTalk How long after your services are live with the new ISP do VM disconnect your services with them? My service with TalkTalk went live yesterday afternoon, I did try and give 30 days notice twice to VM...
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