Recent DiscussionsMoving out of an XGS-PON area I'm moving house, and started a move request via the website. I was told to take my current router, and I'd be able to self install with no issues. However, my current home was only cabled about 18...Errors, packet loss and drop outs Hi all. recently started having dropouts and packet loss during video calls. Checked the logs and looks like a number of issues (will post below). Please could someone advise? Why no other ISPs use VM cabling? I am conscious of switching to Sky or BT as they of course use open reach older copper connectivity via master socket to houses. As much as I want to leave VM I am aware only they use the fibre optic...power cable for the hub 5 Hi, can you get a longer power cable for the hub 5. I need approx 5m to locate the hub in the required location. Thanks Moving home - install Urgent Assistance Required I am moving home next week, I checked months ago that I could connect to Virgin at my new address. I raised a move request a few weeks ago and my new account was set up ...Positive feedback Dear Virgin Media, I would like to thank you for your service and offer my gratitude to Andrew who I believe works in retentions. He was very prompt, clear and precise as well as factual, polite an...Refund after cancellation Does anyone else have a frustrating time requesting a refund on the credit held on your account after a service cancellation? I have been waiting since September 2024 having contacted support multip...Broken promises What should have a been a straight forward transfer of services, has left me in a never ending loop of install dates that keep changing, 4 times now since 04/12/24 leaving us with no Services, the pr...Get a new Hub - at no extra cost email Hi Just received an email from Virigin Media (email@em.virginmedia.com) saying that I have an old hub and that I can get a Hub 4 at no extra cost. Is this a genuine email (I don't want to get scam...Old NTL socket internal orientation Just moved into a house- there was a dismantled NTL socket at the end of the old cable- does it make a difference which socket has the input from the cable and which has output to the 360 splitter. I...Solved
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