Recent DiscussionsTotal Lack of Response from Wayleave Team Can anyone tell me how to speak to the Wayleave team? I am a new customer, and my install date is in two days but an email from Virgin last Friday informed me that my neighbour would have to sign a...New address not on database so unable to stay with Virgin Media I moved house in July 2024 to a small development of 5 new build houses. I was a Virgin Media customer at my old address but I was unable to stay as I was told there wasn’t a fibre connection at my n...Engineer visit booked today but external work not completed? Morning, my engineer visit is booked for today but the external Virgin cable has not been run to the house yet. It'll need to be buried under block paving and connected to the wall. Does the engine...How long does it take for the wayleave team to reply? I sent an email with written permission to run a cable to my property for install (the cable is already there but for some reason they don’t think it is and they said they need permission from the co...Hub 5 Connection issues. We are experiencing random connection drops during the day, here are the modem stats, for you to hopefully spot something, all connections are tight! 3.0 Downstream channels Channel Frequency (Hz)...Hub 3 - Intermittent Packet loss on Modem I've just had a new Hub 3, I'm monitoring my connection as I'm experience very intermittent loss of packets which is giving me the odd issues with online gaming. I've been trying to diagnose this fo...Internet cable broken Hi I recently changed my hub because of a constant red light on my old hub and my connection playing up. I checked all connections and were ok but since changing the new hub i still have the same pr...How to use a 2.4ghz wi-fi network? This might not be the right page to ask this question but I'm with virgin & I've just bought a doorbell camera & It says I must connect to a 2.4ghz WiFi network as 5ghz won't work. I assume mine is ...Relocating cable entry point Hi, Our cable currently comes in under the grass across the front garden and we are due to start renovating the cellar soon. , and will be digging up that part of the garden. We need to move both th...Pre-Installation Problems Our 30mb Sky Broadband contract was coming to an end on 10th January and so when we received a knock on the door from a Virgin Media broadband sales person in mid-December informing us that we could ...
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