Recent DiscussionsMY ADRESS IS NOT SHOWN TO MOVE MY VIRGIN MEDIA SERVICES TO MY NEW HOME my address is not shown in the VM platform to move my home. I filled the necessary forms to register my new address but still no changes so i can't apply to move my VM services to my new home. I trie...Power cut fried my superhub Hi, as the title suggests, when the power was resumed a surge appears to have killed my modem stone dead. At this point I can’t tell if it’s the ac adaptor or the superhub itself. How can I arrange ...New customer, connection issues As a new customer to Virgin, I have to say I'm a bit disappointed with the service so far, its not been a good experience. I signed up about a month or so back as Virgin was new to the area. I arran...Engineer completed installation 26h ago, still no internet Engineer installed the equipment, said the connection was all good, and that Internet service should be activated with an hour or two. Have power cycled the hub multiple times, but we're over 26h on...Switch VM to TalkTalk How long after your services are live with the new ISP do VM disconnect your services with them? My service with TalkTalk went live yesterday afternoon, I did try and give 30 days notice twice to VM...Constant dropped packets at fixed intervals Noticed the graph showing regular dropped packets over the last few days if not weeks, pic attached from today Gone back to 19 March and the second pic is when it started happening regularly Can ...Outside cable box broken Hi VM, My outside cable box is broken and needs replacing please. Can you arrange an engineer to call and fix please. Thanks Help needed with interpreting line stats My new M125 connection uses Hub 3.0. The only thing on the line is a TRIS-102A 5-1000MHz (I assume this is a surge protector). I have not used the thin coax cable with a bulge in the middle (not sure...Longer Coaxial Cable Hi all, Was wondering if Virgin Media supply longer coaxial cables, as the one deliviered with the Hub 3 is only 1.5m long. Many thanks SolvedAddress not listed but neighbouring addresses are Good evening, I've been trying to resolve this issue for around a year. We moved to a newly built property and highlighted that the address list ends at my next-door neighbours property. There's an...
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