Recent DiscussionsIncrease length of cable to property We are having our front garden repaved soon. Is it possible to have the cable that connects from the street to the junction box on the exterior of our property lengthened by a couple of meters to al...Plastic cover in street replacements We have had Southern Gas round our way and they had to dig a hole around the triangular Virgin cover in the pavement. They have now filled the hole in but the cover is nowhere to be seen. How do I ge...Hub 4 power supply I have updated from the hub 3 to the hub 4 which is working but the 4 came with a big plug power supply rather than a block like the 3. This is giving me problems with space. Can I be supplied a blo...FTTP for existing customers when? Hello Virgin seems to have installed FTTP cabinet in my street about two years ago, was wondering when I could switch from Virgin cable to Virgin FTTP as it would be more reliable. I've been a cus...No VM socket Hi there, I’ve got the QuickStart package which I was told was suitable for my property but don’t seem to have a VM socket anywhere. The house was recently renovated so maybe it was removed. What do ...Struggling to get a new connection My daughter is moving into a house and ideally would like VM Broadband. When she's tried to apply online it said to complete a form and VM will get back to her within 10 days to advise if they can in...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Infrastructure built 18 months ago, still waiting for Spotters. I live at 795, all houses up to 780 are “virgin eligible”, yet the next block of houses including mine are still “not eligible”. The infrastructure work was carried out 18 months ago, I’ve been tryi...Moving access point I’d like to move my router access point from the side of my house, to a room upstairs at the back of the house. Please can a staff member contact me to arrange this. I am aware there’s a £25 fee....SolvedNet log issues Ctms mac questions My ctms mac on my log page hasnt changed 6 years and I've moved a few times I've always been with virgin but wondered why that mac address never changes in my network log
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