Recent DiscussionsRequest to Remove External Virgin Media Box and Cable I’m a former Virgin Media customer. After moving out of my previous property, the landlord has requested that the white Virgin Media wall box and external cable be removed from the building. I’m no ...Service Availability - Address Issue Hi All, Virgin Media infrastructure was recently installed in our area and residents have been getting connected for the last 3 months or so. On the postcode checker - everyone on my street has avai...SolvedMove incoming broadband cable and box Hi, I would like to get the incoming feed moved. How do I go about this?? BQM Spikes on new XGS-PON connection 500Mb service went live last Thursday. BQM is spikier than my old FTTC. Normal? Or any suggestions? https://www.thinkbroadband.com/broadband/monitoring/quality/share/214eeb01eb3be2e78504897a72430a58...£787 cancellation fee Hi, I was trying to cancel my contract today, I was out of contract for a couple months but renewed it last month on the 15, so 20 days ago. My new contract isn't even charged on my bill yet, my most...1 month with no internet and a £150+ bill?! I was with Virgin for years and was told Virgin was available at the new property I was moving to and eligible for the self install kit but nearly a month later I have no internet and have just recei...Trying to get connected. Hi, I recently joined Virgin Media online, the online postcode check said it was possible. I booked an installation engineer as there was no box outside my house. (Virgin Media was used here previous...Damaged cable whilst gardening Hi, I wonder if anybody can pick this one up and help. The cable that runs to the box in the front garden has been damaged whilst gardening. It was barely buried and whilst everything is still workin...Street to brown box connection cable burying Hi Original installation was surface mounted across front driveway. Having new driveway installed, existing cable/conduit needs to be longer to allow for it to be buried. How do I arrange that ple...cable extension Hiya, could I please have a cable extension sent to my house? 3m is perf :)
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