Recent DiscussionsSOS - No Virgin Media Broadband could the support help Hi, I am with Virgin for over 6 years, 3 years in the new address (moved my services with me). And this has overall been a very satisfactory experience. But the initial move 3 years ago and last 6 ...Help moving a cable Hi, I’m finding the helpline impenetrable so starting a topic here. My question is how do I book an engineer to come and move a cable point in my house? I understand it costs £25, but there is n...Broadband connection for newbuild Hello We moved into a new build 1y ago - [MOD EDIT: Address removed] The building just in front of us ( [MOD EDIT: Address removed]) has Virgin broadband. We are just behind them in what used to ...Hub 5 issues Had no Internet now for 5 days. Done all the resets they ask for and nothing.All I get is there is an outage in area. For some reason I am finding this hard to believe. As no device will connect to t...Poor installation Has anyone had poor installation work carried out at their home? My workmanship was absolutely rubbish. Couldn’t put a box up straight, damaged my wall and left everything looking disgraceful. Some ...Installation day failed Hi, I'm new customer. My online date supposed to be on 18.11.2025. I was waiting 2 weeks for it. Finally the installation day has arrived. The engineer has came to my home, we have a little chat, and...I need the cable entry point for my VM BB moved Looking at previous posts, I believe the costs for this are £25, is this still correct? The entry point for the TV can stay where it is. The entry point wall I'd like for the BB is the room is the ...SolvedDamage to property - Complaint Hi, my elderly parents had a new broadband installation mid October and the engineer damaged the property by drilling a large hole through the outside wall into the hallway. The hole wasn't used for ...New Build Estate Hi, I've just moved into a new build property. As far as I'm aware the cables have been laid for the street and we have a pull cable available at the property to bring a line to the house. Does any...Can't register??? Posting here because I am beyond frustrated now. Changed over to Virgin from EE in December and got my installation mid-January. This is after a cold-call at the front door where he promised the w...
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