Recent DiscussionsStart of billing period HI All, I got my Hub 5 today, I was planning to setup it tomorrow (23rd January) and activate it. Once I activate it, will the billing period be 23rd of every month or will I get a bill on 1st of Fe...Can’t get through to anyone Please can someone at Virgin get back to me? I’ve tried the bot countless times, it says it will send me a WhatsApp which never arrives. I have a red light on my hub and rubbish connection and just w...My Internet is disconnecting intermittently even with ethernet cable I have tried the following fixes: 1. Factory reset the router 2. Bought an ethernet cable to directly plugged my PC to rule out WIFI being the problem. I checked the network log, and every day...Virgin media not available at my house, but Neighbour has it and so do other houses on my street. Hi - after entering my postcode for eligibility for full fibre broadband, I can see my next door neighbour's address appear and other house numbers on my road, but not my own. After calling VM I hav...Residential address registered as business address Hello, I am trying to subscribe a Virgin Media fibre package. However, my address is not showing up in the Virgin Media residential postcode checker, rather it is showing up in the Virgin Business p...Virgin available at my neighbours but not mine I live about 20 feet from an address that has available virgin media, I spoke to the salesman that visited their address as it's listed as unavailable at my own address and he said it was an error, s...Still not connected. Total lack of communication. My installation was due on the 13th Jan. The external work was carried out by a third party contractor a few days before. When the Virgin installer came on the 13th he did some checks outside and the...Technician No-Show and Lack of Communication from Virgin Media Hi everyone, I’m hoping someone here might have insights or advice regarding Virgin Media’s installation delays in the Mablethorpe area. I signed up for their Gig 1 package on December 5th, 2024, a...404 on payment Tried to setup a rolling contract last night and when i entered my banking details i was taken to a 404 page on the site and yet the setup fee has been taken from my account. Ive had no confirmation ...2 appointments missed by technician, lies, no update... Its been a nightmare so far, never ever experienced that with any broadband provider On the 8th december placed order for virgin media fibre 13th january some technician turned up to do the ext...
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