Recent DiscussionsNew Build Property I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team ...Go live date July 17th. Still no external works done? Hi all as the title states really my go live date in July 17th but im still waiting for the external works to be complete. Ive called vm and a lovely chap advised its being doing right now....but its...Moving house We are 11 months into an 18 month broadband contract and have just moved properties. I selected to move properties via the app and received confirmation to my account and email. They also sent a new ...Virgin completely down all morning in N13 Since early this morning we have had no internet, no phone and no TV. Our neighbours also have no service - other people nearby the same. This is the N13 postcode in north London. When I phone the lo...Houses in our postcode have Virgin but not our property Hi, I've seen a couple of similar posts regarding this but the new build property we're moving into doesn't have a BT line and the address is not showing up on the virgin address lookup. Other proper...Broadband So virgin can issued broadband to the house opersite my front door .. but don’t issue it to my house I think it’s because my adress is on a private road .. I spoke to two engineers outside my propert...BQM Spikes on new XGS-PON connection 500Mb service went live last Thursday. BQM is spikier than my old FTTC. Normal? Or any suggestions? https://www.thinkbroadband.com/broadband/monitoring/quality/share/214eeb01eb3be2e78504897a72430a58...Rebuild / connectivity plan Hi. I am renovating my home, which will be classified as a new build. As per building control requirements, the property must have gigabit-ready physical infrastructure, as outlined in Approved Docu...VOIP phone I'm trying to help my parents move from a PSTN number to a VOIP/Cloud phone, along with a Fibre broadband connection. I spent a good hour with VM Online chat Saturday but didn't get anywhere. Du...VM connect app keeps asking 'are you at home?' when attempting to use home scan I recently installed VM broadband and TV, and I can connect to the router (hub 5) with my phone and the VM stream box, but he VM connect app keeps asking 'are you at home?' whenever I attempt to use ...
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