Recent DiscussionsGot email address updated but dont have account id to sign up to my virgin. No Welcome email The equipment is due to arrive on Saturday. However, second-line support said they couldn't resend my welcome email, which would have included my Virgin account number and other details. Would someo...Neighbours have Virgin Hi My neighbours all have access to virgin media broadband however my house does not. Can you let me know the reason for this. Makes no sense. Cable to neighbours property through mine Virgin media came to my property last week and asked to run a cable through my garden to my neighbours. I declined for various reasons but mainly because my cable is hidden and this cable to the neig...Ethernet Connection Speeds Hub 5X Hi, I just switched from Sky to Virgin for faster speeds, as Sky capped us at 52mbps. Virgin just installed fibre (1132mbps), and while WiFi (on Virgin router) near the router is solid (around 800mb...Entered wrong email address in order? Can someone help me here with amending my order email address at please?. Or is it better to contact support in the morning. I was lucky enough to have saved my order number page and noticed the er...VM cable crossing front of house is untidy Hi, new to this and not sure how to set up a new topic. I had some work done on my house and the VM cable crossing front of house is untidy! It is very low hanging in part going to the neighbour and...Downtime TV and BB went down around 1600 today I checked serv status and it said intermittent service engineers working on it and expected resumption 1930. It is now 2020 and service is the same, no TV intern...Help getting installed. I need help in getting to the bottom of my install. Every day I am told the services external work will be installed "tomorrow". I have been lied to every single day. Today was my in home engine...Virgin completely down all morning in N13 Since early this morning we have had no internet, no phone and no TV. Our neighbours also have no service - other people nearby the same. This is the N13 postcode in north London. When I phone the lo...SolvedNew order, no confirmation email Yesterday I made an order regarding broadband and while I received an information email, it was not the confirmation email. Therefore, I don't have access to the account number and I can't fully un...
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