Recent DiscussionsMoving Router / Coax Entry I would like to ‘flip’ my lounge which would require the wall box to be moved to a different entry point into the house to enable the router to be moved. Can this still be arranged for existing cust...Untidy Install My install was completed this Wednesday 7th Jan and the broadband is working perfectly and is such an improvement. When the install was happening I had to go to an appointment and my mum was there t...Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...Switched to Virgin on 22nd Dec ... Still at total loss and complaints being ignored Having to post here as I'm at the end of my sanity.... Virgin attempted a takeover from Sky in 22nd Dec. Despite me informing them I had no cabling to my home, the takeover was authorized and I've be...Engineer Failed to turn up I signed up to virgin broadband in November 2025. We were told we needed the external work to go through our back garden, so we would need to wait in for the engineer appointment to run the cable thr...Will I ever get my install?? Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed u...Moving TV box Been asked a few times but looking to move the tv to the other side of the room. Can i leave the router where it is and just get an extension for the tv box from VM? Or do i need to get the little wh...Connection time-outs every now and then Hello, My connection is getting annoying time-outs. For several years my connection was stable, but since 4-6 weeks the connection cuts off for 5-60 seconds every 5-90 minutes. Quite random, as you ...Moving WiFi hub My WiFi router was installed upstairs in an undesirable location. We would like to move the hub downstairs to a better location. Hoping someone can help with this new customer tv + PC different rooms Hi, we are moving to a new property, the property might have had virgin before and i suspect the inlet is in the lounge. We intend to have virgin tv and broadband but i dont know whether i need an ex...
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