QuickStart, set up and connections

Installing and configuring your kit

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Outage in carshalton sm5 area
Hi, is there a widespread outage? We had some storms and now all I have is a green flashing light. We had a strike nearby and when I checked the router it had a red light on. Thanks James
m0bov
3 hours ago Place QuickStart, set up and connections
47Views
0likes
2Comments
First speed test Ni 500mb package.
Not bad for a first speed test for £30 quid a month I did have bt 1gb but couldn't justify their extortionate price rise
david40ni
4 hours ago Place QuickStart, set up and connections
27Views
0likes
3Comments
Still unable to link my account Id with My Virgin
I got my email address changed from the order and recieved my contract pdf that bit is fine showing correct details. But When I attempt to sign up at my virgin I get this screen but when I attemp...
david40ni
4 hours ago Place QuickStart, set up and connections
15Views
0likes
1Comment
Entered wrong email
I bought wifi and entered the wrong email address on purchase. I tried to fix through online help assistant but it doesn’t appear to have worked. I can’t access account number
Pling
4 hours ago Place QuickStart, set up and connections
24Views
0likes
4Comments
Fibre installed but still unavailable
A month ago I had a fibre optic line installed at my property, but whenever I try to purchase a broadband package my house shows as unavailable. Ive tried to go through the helpline but my password i...
tom72k
7 hours ago Place QuickStart, set up and connections
41Views
0likes
6Comments
Can't login into virgin media account
When I try and log into my virgin media account it displays the following screen and just goes round and round in a loop? I'm worried VM has been compromised!?! The address looks dodgy and the lin...
Rich_A500
7 hours ago Place QuickStart, set up and connections
99Views
1like
6Comments
VM connect app keeps asking 'are you at home?' when attempting to use home scan
I recently installed VM broadband and TV, and I can connect to the router (hub 5) with my phone and the VM stream box, but he VM connect app keeps asking 'are you at home?' whenever I attempt to use ...
Saggity
7 hours ago Place QuickStart, set up and connections
Broadband
install
installation
new customer
51Views
0likes
6Comments
User already logged in (when not) on hub
Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this: "...
wiry
7 hours ago Place QuickStart, set up and connections
138KViews
9likes
208Comments
Moving Virgin equipment to other side of room
Hi. I am looking to move my virgin equipment (tv, broadband, phone) from one side of my room to the other. Couldn’t find any such option on the website so have googled it and lots of results (and Cha...
dobbomum
10 hours ago Place QuickStart, set up and connections
23Views
0likes
4Comments
Could my Student broadband be delivered to a different address than my Uni house address when ordering?
Hi. I'm planning on getting student broadband from Virgin media for the next academic year (2025-26). I have it in my basket but I am unsure when I am moving in to my new uni house so cannot pick a d...
Alex_Si
11 hours ago Place QuickStart, set up and connections
44Views
0likes
1Comment

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