Recent DiscussionsDevice connects to WiFi but not Internet? Hub 4 I’ve got a new Roberts Revival radio that I can connect to our Virgin Hub 4, but despite connecting to the WiFi network, the device seems to not be able to connect to the internet. This is isolated t...No wall outlet fitted during install I'm really happy with my new Virgin Media Broadband service and the install in general but I'm wondering why no wall socket was fitted? I've received a Hub 5x on the M250 package. The fibre cable fro...Is not set up properly Have followed the first time setup instruction, but turned out not set up properly, and I am not able to get support from either Chatbot and WhatsApp. Fiber broadband not working My virgin media hub 3 is not connecting to the internet. The advanced status page on the hub says that the connection is Not Locked, and is "Ranging". The fiber into my house goes into a Boostral 71...Moving Broadband Cable Entry Point Hi, I need to get my VM broadband cable entry point moved due to a planned garage conversion. I've seen one or two other posts on here about this (and associated £25(?) fee) so hopefully a VM person...Solvedhouses in nextfibre area suddenly not on the availabilty checker I have a problem where all houses on the street were showing last week on the checker last week and nextfibre has installed the cabinet and cables to all the houses in my street but this week most of...Engineers Never Show Up - Every Day Installation is cancelled Hello My broadband went down last Wednesday. After challenging experience on customer support where the person was extremely hard to understand, then phone went dead, I used the site and booked appo...Virgin Media not sending engineers Virgin Media had someone come and set up the hub on the 30th Jan, however due to a blockage they couldn't connect the cable from outside to my house. This means I have no phone or Internet. After th...Home renovation So I’m in the process of getting an extension to the rear of my property. The grey virgin box is on the side of the house with the coaxial cable running around the top of the conservatory, along the ...My Virgin media App I started a discussion on a cable outside being damaged. I called Virgin on 0345 454 1111. I eventually got through and the issue was logged. The agent said a different team would be in touch to arra...
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