Recent DiscussionsNew address not on Virgin Postcode Checker Hello All I am about to move address and have been with Virgin for years. The new address does not exist on Virgin Medias check my availability function. Normally even if you can't get Virgin media ...Omni box cover replacement Hi I am needing a replacement omni box cover which has blown away in the wind leaving all the cables and wires open to the elements. Could I have someone to come out and replace this. Also what is th...Errors, packet loss and drop outs Hi all. recently started having dropouts and packet loss during video calls. Checked the logs and looks like a number of issues (will post below). Please could someone advise? Coaxial cable replacement Hello, I have a hub 3 which I recently had to replace, and I was sent a replacement kit and was able to successfully replace the kit. The main issue was with unstable connection and the hub rebooting...Red light on hub I have a Hub 3 and theres a solid red light on it, its been red for weeks, done everything the Bot told me to do, its not really hot, its well ventilated, internet is intermitent, my hubby is current...Does anyone know who to contact at VM Does anyone know who to contact at Virgin to enquire about getting a green box moved from in front of a property due to renovation works? Thanks in advanve Moving a buried Fibre and removing phone line Hi - I'm another person trying to book someone to come and move our VM fibre cable and also to remove the existing phone line. We are about to commence a large renovation project and need this doing ...Broken outside virgin media cable box / cover Hi, the outside virgin media cable box / cover is broken. It has been like this since we had a bad storm and needs replacing. I couldn't find anywhere on the Virgin Media help site to request a repla...Unfinished Installation - Missing external protection box and hub5 I am a new customer to Virgin and had the 1gig package installed on the 14th December 2024. Nearing the end of the installation the engineer explained that he had no external wall mounted virgin boxe...Installation timelines and customer service I placed my order on 28th November 2024, with the initial installation date scheduled for 9th December 2024. This was subsequently delayed due to pre-installation work, with a new installation date...
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