Recent DiscussionsEngineer no-show I booked an engineer when we signed up 13th April to arrive an install today. Noone has turned up and I've just spoken to customer service who told me: My installation was cancelled; My parcel is ...F011780933 - fault in area There are two faults in my area - one with a reference and one without. I’m experiencing issues where speed suddenly drops or latency increases which is making it very difficult to work from home on...TV and Broadband Outages since mid March 2025 postal area G744BD Service status There's a broadband issue in G74 4BD Last updated today, 15:42pm. Thanks for your patience while we work to fix things as quick as we can. Status Outage Identified and Raised Est...Address not listed but all my neighbours have Virgin Media Broadbank Hello, I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin...Longer isolator cable required Hi. I’m looking to move my broadband router and require a longer isolator cable. I understand that a cable up to 5m length can be sent via home delivery and does not require an engineer visit. Can...Need BT number ported To VM Hi, recently changed over to VM but phone hasn’t been ported yet, it’s been over ten days Unable to register account as login crashes & change delivery date Hi, I have tried to create an account through the welcome however every time I try to create a password my browser gets stuck and times out/crashes. Is there a solution that I can use? I also have...Virgin Media box and wires Hi team, I'm a long term Virgin Media customer, though have only been in my current house about 9 months. Virgin Media was already installed when we moved in, so the set up went very smoothly. ...Newly installed hub 5 has no ethernet output Hi, Just had an engineer out this morning to set up hub 5 and stream box. There is no output coming from any of the ethernet ports on the hub 5. I've never seen this before. Can anyone advise p...Can't recieve start kit I haven't received the starter kit. It's been 10 days since the scheduled date and I've been waiting. First, Virgin Media sent me a tracking number for YODEL. When I checked the tracking number, I f...
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