Recent DiscussionsBest setup for new home Hi, Does Virgin have a department that can advise on how best to set up a wired and wireless house? I'm doing a renovation on a property I've purchased and it's going to need a full rewire and wa...Brown cable protecter outside Hi there 1st post my brown cable protecter is missing from my wall.how do I go about getting it replaced.thx Does full fibre require a new faceplate? Long story short - I previously had virgin - although not full fibre - and still have the faceplate installed. I signed up again recently and was told an engineer would come to install a faceplate. D...Service down for the past month with no fix date My VM service has been down completely (fault shown in the service status checker) for a month now. From about 2 weeks ago I've been receiving text messages telling me that the service would be fixe...Ordering WiFi pods Hello, I’ve been attempting to order a WiFi pod following several poor test results via the app. The app doesn’t prompt me to order, just sends me on a circuitous journey. I’ve had no progress via o..."looks like we've lost connection" Hi all, My virgin connect App reports can't find my hub 5 and "looks like we've lost connection" This was after I used the App to reboot my hub due to poor speed reports. The hub did reboot and I ...Slow speed engineer advised need new cable pull I had Virgin Media Gig1 broadband installed on 6/3/2025. Download speed has been erratic and service checker showed that there was an intermittent problem with the signal in my area. Due to this I b...Reroute cable Hi Would like the external cable rerouted in my front garden TIA Andy Non Customer complaint Nov 2024 this is for a virgin representitive. I have been advised by your “customer care team” to post on here to get the issue resolved. i have logged a complaint in November 2024 as an engineer entered ...£35 setup/activation fee has not been waived I recently upgraded my broadband from 500 Mbps to 1 Gbps through an offer in my online account. Upon signing up, I received an email confirming my order, which mentioned a £35 setup fee. As I knew I...
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