QuickStart, set up and connections

Installing and configuring your kit

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Fibre installed but still unavailable
A month ago I had a fibre optic line installed at my property, but whenever I try to purchase a broadband package my house shows as unavailable. Ive tried to go through the helpline but my password i...
tom72k
8 minutes ago Place QuickStart, set up and connections
6Views
0likes
3Comments
VM connect app keeps asking 'are you at home?' when attempting to use home scan
I recently installed VM broadband and TV, and I can connect to the router (hub 5) with my phone and the VM stream box, but he VM connect app keeps asking 'are you at home?' whenever I attempt to use ...
Saggity
10 minutes ago Place QuickStart, set up and connections
Broadband
install
installation
new customer
39Views
0likes
5Comments
Can't login into virgin media account
When I try and log into my virgin media account it displays the following screen and just goes round and round in a loop? I'm worried VM has been compromised!?! The address looks dodgy and the lin...
Rich_A500
40 minutes ago Place QuickStart, set up and connections
45Views
1like
3Comments
VOIP phone
I'm trying to help my parents move from a PSTN number to a VOIP/Cloud phone, along with a Fibre broadband connection. I spent a good hour with VM Online chat Saturday but didn't get anywhere. Du...
SMULPY
2 hours ago Place QuickStart, set up and connections
97Views
0likes
6Comments
First speed test Ni 500mb package.
Not bad for a first speed test for £30 quid a month I did have bt 1gb but couldn't justify their extortionate price rise
david40ni
7 hours ago Place QuickStart, set up and connections
11Views
0likes
1Comment
Pre installation - New Customer
Has anyone seen this before and if so what was your experience. Trying to stay positive but aware it is a potential issue.
Solved
BDI2010
7 hours ago Place QuickStart, set up and connections
2KViews
0likes
9Comments
Cabling assessed as fire risk
As well as a personal VMo2 subscriber, I am a Director of the company that owns the freehold of the estate of private flats where I reside in south-east London (SE19 1DR). The whole estate of 74 flat...
afperry
9 hours ago Place QuickStart, set up and connections
322Views
0likes
9Comments
Could my Student broadband be delivered to a different address than my Uni house address when ordering?
Hi. I'm planning on getting student broadband from Virgin media for the next academic year (2025-26). I have it in my basket but I am unsure when I am moving in to my new uni house so cannot pick a d...
Alex_Si
9 hours ago Place QuickStart, set up and connections
14Views
0likes
0Comments
Still unable to link my account Id with My Virgin
I got my email address changed from the order and recieved my contract pdf that bit is fine showing correct details. But When I attempt to sign up at my virgin I get this screen but when I attemp...
david40ni
9 hours ago Place QuickStart, set up and connections
6Views
0likes
0Comments
Omnibox cover missing. Exposed External Wires
I have recently moved into my property and discovered the box that covers the wires outside is missing. I have gone around in circles and spent hours trying to get Virgin to come out, I have been giv...
tandee335
10 hours ago Place QuickStart, set up and connections
20Views
0likes
3Comments

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