Recent DiscussionsRequest to Remove External Virgin Media Box and Cable I’m a former Virgin Media customer. After moving out of my previous property, the landlord has requested that the white Virgin Media wall box and external cable be removed from the building. I’m no ...Damaged cable whilst gardening Hi, I wonder if anybody can pick this one up and help. The cable that runs to the box in the front garden has been damaged whilst gardening. It was barely buried and whilst everything is still workin...Lot of 16 and 24 Codes So connection to the home has been troublesome of late, its been going down for the whole area a few times lately, very late at night, early morning ish. I saw them working on the box up the road ...Wrong AC adapter sent for HUB 3 I am new to VM and just received my broadband device. Unfortunately the adapter is not fitting the hub power socket so I cannot start. I called the helpline but it asked me to pay my bill first, or...Neighbours can get Virgin Media but I can't Hi, if you could help I would be very grateful. Virgin installed their cables on my road in November 2024, but the availability checker still says "Keep Me Posted". I've just checked for my neighbour...New Build Property I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team ...Extension Cable Can I get a 15m extension cable to move my hub please? I have very poor WiFi coverage upstairs so want to try repositioning the router before buying a 3rd party booster Relocating cable entry Original ntl instal (25years ago) drilled through a fixed sash window frame and now as I will be replacing the windows I need the cable relocating to a different entry point. Would one of the Team be...Service Availability - Address Issue Hi All, Virgin Media infrastructure was recently installed in our area and residents have been getting connected for the last 3 months or so. On the postcode checker - everyone on my street has avai...SolvedMove incoming broadband cable and box Hi, I would like to get the incoming feed moved. How do I go about this??
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