Recent DiscussionsBreak of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Advice needed We've moved back into my fathers large victorian house to help care for him. The broadband is 67mb max round here and althought I have a 4 pack TP-Link Deco PX50 AX3000Mbps + G1500 Powerline Mesh WiF...Pre-contract docs approved but no contract or delivery? I've seen a few older discussions on the same issue. I ordered a new broadband connection on the 27th July, due to be delivered for self install on 2nd August. Since then, nothing has happened... I ...WiFi to Fibre Optic Switch Anyone knows how to contact Virgin (NOT web bot chat)? I am an existing customer, and wanted to switch from WiFi to optic fibre. I filled the form, set up another direct debit, got email from them a...No VM socket Hi there, I’ve got the QuickStart package which I was told was suitable for my property but don’t seem to have a VM socket anywhere. The house was recently renovated so maybe it was removed. What do ...PreInstall Work?? I am a prospective new VM customer and after reading some of the preinstall woes i am concerned. I ordered by VM setup on 31st July 2025, received all my contract info etc and even managed to setup...Struggling to get a new connection My daughter is moving into a house and ideally would like VM Broadband. When she's tried to apply online it said to complete a form and VM will get back to her within 10 days to advise if they can in...Infrastructure built 18 months ago, still waiting for Spotters. I live at 795, all houses up to 780 are “virgin eligible”, yet the next block of houses including mine are still “not eligible”. The infrastructure work was carried out 18 months ago, I’ve been tryi...Moving access point I’d like to move my router access point from the side of my house, to a room upstairs at the back of the house. Please can a staff member contact me to arrange this. I am aware there’s a £25 fee....SolvedPrevious account in my my property not cancelled I moved in a new property two weeks ago and when I ordered my quick start package I was avised that my account couldn't be set up until the previous tenant has cancelled their connection. I don't kn...
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