Recent DiscussionsShould I just cancel before it gets worse? Signed up to VM on a fresh build house I am now renting (we are the first tenants) on the 18th July. They sent someone to do preliminary works the very next day I believe so good sign. Wait til the...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Installation appointment window - does it get more precise on the day? Hey! I am in the process of moving house, and will be moving the last of my furniture with some friends and family on Saturday 9th. I also have an engineer appointment to install broadband on the sa...Hub 4 power supply I have updated from the hub 3 to the hub 4 which is working but the 4 came with a big plug power supply rather than a block like the 3. This is giving me problems with space. Can I be supplied a blo...Verification email doesn’t arrive Hi, I’m a new customer. I’ve downloaded two apps: My Virgin Media and VM Connect. When I sign into these apps for the first time, they direct me to the VM website. I entered my email and pw and it sa...Credit where credit’s due I am a new customer, my go-live day was yesterday (4th) and the engineer arrived set everything up but the outside work, put in a couple of weeks ago did not work. Overnight, the provider I was switc...Upgraded - when do i get greater speed - Setup needed? Hi I am existing customer and have renewed - my new contract starts today. Much is the same apart from i'm jumping to 1gb speed from 500. I have got (today) a Stream box which is additional to my ...WiFi to Fibre Optic Switch Anyone knows how to contact Virgin (NOT web bot chat)? I am an existing customer, and wanted to switch from WiFi to optic fibre. I filled the form, set up another direct debit, got email from them a...PreInstall Work?? I am a prospective new VM customer and after reading some of the preinstall woes i am concerned. I ordered by VM setup on 31st July 2025, received all my contract info etc and even managed to setup...Moving my cable to another entry point I need to move the cable entry point coming in from the street to another point along the outside wall in my house. Any help please?
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