Recent DiscussionsNew address not on database so unable to stay with Virgin Media I moved house in July 2024 to a small development of 5 new build houses. I was a Virgin Media customer at my old address but I was unable to stay as I was told there wasn’t a fibre connection at my n...Virgin media not available at my house, but Neighbour has it and so do other houses on my street. Hi - after entering my postcode for eligibility for full fibre broadband, I can see my next door neighbour's address appear and other house numbers on my road, but not my own. After calling VM I hav...Relocating cable entry point Hi, Our cable currently comes in under the grass across the front garden and we are due to start renovating the cellar soon. , and will be digging up that part of the garden. We need to move both th...failed instaliation Hi there everyone, just looking for some help, I was due to have V/M 2gig installed last thursday (9th Jan), but pre instal team came out on Monday 6th Jan and found out that the contractors have no...SolvedVirgin Access behind me but not in front of me. Hi, not entirely sure on the best place to put this, but as similar topics were in this sections, i've opted for here. Between my wife and I, we had been long-time Virgin Media customers, unfortunat...Total Lack of Response from Wayleave Team Can anyone tell me how to speak to the Wayleave team? I am a new customer, and my install date is in two days but an email from Virgin last Friday informed me that my neighbour would have to sign a...Engineer visit booked today but external work not completed? Morning, my engineer visit is booked for today but the external Virgin cable has not been run to the house yet. It'll need to be buried under block paving and connected to the wall. Does the engine...Hub 5 Connection issues. We are experiencing random connection drops during the day, here are the modem stats, for you to hopefully spot something, all connections are tight! 3.0 Downstream channels Channel Frequency (Hz)...Is my package full fibre to my router or traditional virgin coax? Hi would anybody point me In the right direction, I’ve recently joined virgin, (full fibre) 350m, they have layed cables in street and a grey box in my street, now my question is will it be full fibr...Broken promises What should have a been a straight forward transfer of services, has left me in a never ending loop of install dates that keep changing, 4 times now since 04/12/24 leaving us with no Services, the pr...
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