QuickStart, set up and connections

Installing and configuring your kit

Forum Widgets

Recent Discussions

how do i get hub5x ?
My Current package is 1GB HUB5 and i used my own wifi orbi 960 satellites just wants to asked can i get HUB5X? some one told me hub5x is better in modem mode? can i get HUB5X?
Solved
atiq
6 hours ago Place QuickStart, set up and connections
604Views
0likes
5Comments
Fibre installed but still unavailable
A month ago I had a fibre optic line installed at my property, but whenever I try to purchase a broadband package my house shows as unavailable. Ive tried to go through the helpline but my password i...
tom72k
7 hours ago Place QuickStart, set up and connections
29Views
0likes
5Comments
VM connect app keeps asking 'are you at home?' when attempting to use home scan
I recently installed VM broadband and TV, and I can connect to the router (hub 5) with my phone and the VM stream box, but he VM connect app keeps asking 'are you at home?' whenever I attempt to use ...
Saggity
10 hours ago Place QuickStart, set up and connections
Broadband
install
installation
new customer
48Views
0likes
5Comments
Can't login into virgin media account
When I try and log into my virgin media account it displays the following screen and just goes round and round in a loop? I'm worried VM has been compromised!?! The address looks dodgy and the lin...
Rich_A500
11 hours ago Place QuickStart, set up and connections
61Views
1like
3Comments
VOIP phone
I'm trying to help my parents move from a PSTN number to a VOIP/Cloud phone, along with a Fibre broadband connection. I spent a good hour with VM Online chat Saturday but didn't get anywhere. Du...
SMULPY
11 hours ago Place QuickStart, set up and connections
100Views
0likes
6Comments
First speed test Ni 500mb package.
Not bad for a first speed test for £30 quid a month I did have bt 1gb but couldn't justify their extortionate price rise
david40ni
17 hours ago Place QuickStart, set up and connections
13Views
0likes
1Comment
Pre installation - New Customer
Has anyone seen this before and if so what was your experience. Trying to stay positive but aware it is a potential issue.
Solved
BDI2010
17 hours ago Place QuickStart, set up and connections
2KViews
0likes
9Comments
Cabling assessed as fire risk
As well as a personal VMo2 subscriber, I am a Director of the company that owns the freehold of the estate of private flats where I reside in south-east London (SE19 1DR). The whole estate of 74 flat...
afperry
18 hours ago Place QuickStart, set up and connections
323Views
0likes
9Comments
Could my Student broadband be delivered to a different address than my Uni house address when ordering?
Hi. I'm planning on getting student broadband from Virgin media for the next academic year (2025-26). I have it in my basket but I am unsure when I am moving in to my new uni house so cannot pick a d...
Alex_Si
19 hours ago Place QuickStart, set up and connections
15Views
0likes
0Comments
Still unable to link my account Id with My Virgin
I got my email address changed from the order and recieved my contract pdf that bit is fine showing correct details. But When I attempt to sign up at my virgin I get this screen but when I attemp...
david40ni
19 hours ago Place QuickStart, set up and connections
6Views
0likes
0Comments

Virgin Media | Broadband & Cable Deals - See What You Can Do

O2 | Phone, SIM & Tech Deals - See What You Can Do