Recent DiscussionsIs my package full fibre to my router or traditional virgin coax? Hi would anybody point me In the right direction, I’ve recently joined virgin, (full fibre) 350m, they have layed cables in street and a grey box in my street, now my question is will it be full fibr...Moving home - install Urgent Assistance Required I am moving home next week, I checked months ago that I could connect to Virgin at my new address. I raised a move request a few weeks ago and my new account was set up ...Cannot find the VM Wall socket!! Hello I was told by the VM Sales executive that my previous tenants used VM and hence the new Connection should be easy and self doable. The kit has arrived and now I cannot find the wall socket. T...404 on payment Tried to setup a rolling contract last night and when i entered my banking details i was taken to a 404 page on the site and yet the setup fee has been taken from my account. Ive had no confirmation ...Unauthorised new virgin installation Virgin media have built a junction box on our grade two listed historic stone and flint gateway without our consent. Please can you remove it immediately? We are at [REMOVED] We do not want any techn...SolvedCan't get Virgin media at my house but neighbours can Title says it all. I live at number 6 and number 8 is getting Virgin Media installed on the 4th Feb. I have called and found out that number 7,8,9 and 10 can all receive virgin media. I have left c...XGS-PON - lack of training is very frustrating. I have had a rather frustrating morning! Yesterday evening, I decided that I would upgrade from M350 with ‘upload speed add-on’ so getting matching upload and download speeds. It’s not possible ...How long does it take for the wayleave team to reply? I sent an email with written permission to run a cable to my property for install (the cable is already there but for some reason they don’t think it is and they said they need permission from the co...Relocating connection box Hi, does anyone know if it’s possible to relocate a connection box from one room to another and how much this costs? Thanks in advance. Refund after cancellation Does anyone else have a frustrating time requesting a refund on the credit held on your account after a service cancellation? I have been waiting since September 2024 having contacted support multip...
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