Recent DiscussionsAvailability in flats Same problem here, all flats in the building are live besides mine. My flat is located on the ground floor, has the entrance from outside of the building and doesn’t show up in address checker which...SolvedFlat not serviceable I recently purchased a flat in Gloucester, Flat 6, 1 High Street, GL1 4SP, which is currently rented out. My tenant has been actively trying to arrange a Virgin Media broadband connection, but custom...No broadband for 1 week I've had no broadband since Sunday 27 April and the eta for this to be fixed is Saturday 3rd May. How is this acceptable? Spoke on webchat yesterday where I was persistently told "not to worry" and ...High Bills, Strange Billing, Understanding It All I'm not entirely sure which section to choose from to ask my question, so I do hope I've chosen the most appropriate board from the available. The only service we have with Virgin is M350 broadband...New Build Home and install internet As a developer, we now have to provide a gigabyte connection to new homes, does anyone know the process to start the install of a broadband connection. do i create a new account, or apply for a conn...Engineer no-show I booked an engineer when we signed up 13th April to arrive an install today. Noone has turned up and I've just spoken to customer service who told me: My installation was cancelled; My parcel is ...F011780933 - fault in area There are two faults in my area - one with a reference and one without. I’m experiencing issues where speed suddenly drops or latency increases which is making it very difficult to work from home on...TV and Broadband Outages since mid March 2025 postal area G744BD Service status There's a broadband issue in G74 4BD Last updated today, 15:42pm. Thanks for your patience while we work to fix things as quick as we can. Status Outage Identified and Raised Est...Address not listed but all my neighbours have Virgin Media Broadbank Hello, I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin...Longer isolator cable required Hi. I’m looking to move my broadband router and require a longer isolator cable. I understand that a cable up to 5m length can be sent via home delivery and does not require an engineer visit. Can...
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