Recent DiscussionsAppaling customer service I changed a move date. Have confirmation that my stop of services and installation had both been changed. My services have been off for 48 hours. I spent 5.5 hours on the website chat yesterday and...Fibre cable cabinet installed on my property without knowledge or our consent yesterday. went outside this morning to discover a box has been installed on my property instead of on the path, we were not asked for consent and there is no logical reason to put it on our land. Others in the...Get a new Hub - at no extra cost email I have had an email stating that my hub can be upgraded from hub 3 to hub 4 at no extra cost. The email says click here to get it now, but when I click the link it sends me to the service status pag...Address not listed or serviceable but exchange box is just next to my home Please help! Hello I am in the same frustrating situation all my neighbours on the other side of our street are listed and already have virgin. However when I input my postcode into the website m...Trying to set up my hub for the first time I have a wall socket but nothing to connect to Coaxial cable into only a male cable running out from the wall socket External work - nightmare! Help? Reported change of address 8th May Confirmed installation date 2nd June which is move in day 31st May rescheduled installation to the 21st June due to needing external work. No communication or ...Coax extension Anyone know where I can get a decent coax cable extension. Bought one from Argos but the tv channels now are all pixelated now. Thanks How do I update my Hub and Pod on My VM? I got a replacement for my hub, as the old one wasn’t working. But I can’t access the hub or the wifi pod on the my vm connect app. Additionally the wifi pod isn’t picking up the new pod. How can I ...need to move the cable entry point I shall be having some building work done and need to move the cable entry point, as the wall it is on, is being knocked down. Foundations also need to be dug, so I need to know if there are any cabl...No Broadband connection No Broadband since December 2024. Numerous engineer visits. Rewiring done inside & out. Router swapped out twice. Engineer still unable to activate broadband. Network status shows as below. 3.0 Up...
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