Recent DiscussionsHow can a simple new contract be messed up so badly? My elderly mum signed up a month ago for a simple new Virgin Media broadband service (self install), everything confirmed by email from Virgin, DD set up, delivery date chosen, all good. Delivery dat...Joined VM - old broadband provider (Now) saying switch is still in progress Hi all, I joined Virgin Media recently, and the service was installed on April 16th. When I ordered the VM package, I received an email from my then broadband provider (Now Broadband) saying that Vi...Still no service My neighbours and I have had absolutely no service since the beginning of January. We receive regular texts confirming the fault is known, sometimes an engineer is even onsite, although he must be in...How do set the router to 2.4ghz How do set the router to 2.4 ghz Moved home, account shows as closed I have moved home and my broadband was supposed to be available at my new home today. It isn’t and I haven’t been able to speak to anyone at Virgin who can help me. Logging onto my account shows my ...Move router Hi, is it correct that I can book an engineer to move my router for £25? If so, how do I arrange one please? Removal of unwanted external box and cable Hello, We are renovating our house and have an unwanted and unused external box and cable that we would like to remove how do we arrange for their removal? Front Garden Dug Up Sorry I know this doesn't relate to your query but I don't know how to post on this forum! The problem is I have just opened my front door to find virgin media digging my front garden up...in order t...Virgin media available around evey house but not mine Hello I was wondering if I can be connected to virgin media I'm moving to XX Penzance bungs SR7 9JS your postcode checker says no virgin media is there however the houses bang opposite have...Having difficulty getting setup Hi all, Brand new to Virgin Fibre. Gone for the 1 gig package. Broadband only. No phone or TV. Just gone to set up my router in my new home and I'm a little confused. In the box I received 1...
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