Virgin Modem Arrived - No Virgin Media Outlet

VM only send out the QuickStart pack if the premises previously had VM.

The previous occupiers may have removed the VM box and cables.  The internal boxes may have the NTL or Telewest insignia on instead of VM , if so they are names of the original cable telco's and should work.

There should be an external omnibox, often brown or gray, If there is then try tracing the cable/s from it to see if there is an actual internal connection point..

If all that fails then call the pre-installs team on 0800 052 1734 and ask for a manned installation.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)