Tidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKRelocating VM cable into the house
Hi there, I need to relocate the VM cable into my house, and I understand this means booking a £25 engineer visit, which I am happy to do. However, I have tried the various automated menu options on the 0345.... number, but did not get to a place where I could arrange this. The 'engineer visit' option was about managing pre-arranged visits for first-time installations. The 'relocation of cable' request took me to a set of menu options about moving house. A previous post, 7 months ago, suggested selecting 'option 2, fault' but this only led to a remote test of the broadband equipment. Can anyone help me with this? All best, PaulPre Install Work Timeline
Hi, new customer here, signed up on 30th Aug, with a planned install date of 16th October, which is now 9 days away.. the track your order page says that because I haven’t had VM before that a pre-install engineer visit will be required and I would be contacted within the 14 days prior to the installation date, but nothing has happened yet, and nobody has contacted me. Is this something to be concerned about? Will the installation still go ahead on the 16th October as I have booked the day off work to be at home.I got a new hub yesterday
I got a new hub delivered yesterday. I was told it just needed plugged in and it would be ready to go. It’s been flashing green all night so I called virgin media to help. Put on and off hold. I would just like an engineer to come out and look at it. But the man on the phone is just asking me to reset it, turn it off and on. There is no option to book an engineer on the app or on the phone! Everything is automated. Is there a separate number I can call to book an engineer?Fibre box illegally installed on my land
I have seen that this is happening a lot and I can’t see any way to get hold of Virgin to speak to someone about this without being passed from pillar to post. Earlier this week we had some sub contractors turn up and dig up the pavement to install whatever was required for fibre. So far, so good. Walked out of the house today to see the new fibre box has been installed on my land. This was without my permission and without any prior knowledge. I am livid. Any ideas of who can help would be very much appreciated.Extending virgin cabling
Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep the Virgin socket where it is as my router is staying put, just extend the tv cabling so I can relocate the Vbox Thanks in advancePrivate Road but Checker says we can get 1G Full Fibre - I'm sceptical, how to check 100%?
Hi, I live in a short private road (X on the first pic) to a telephone pole (Y, about 50m from the closes public road) and am the last of 8 houses (Z, a further 12m or so) served by the pole and good old copper wire. This is sufficient for 65mbps part fibre. All of the house on the main road have access to full fibre. The checker and a sales person in chat has confirmed their service is available to me but I am wary of this as I have read here (and sadly had experience with) the lack of comms between departments. I do not want to place an order just to find out on the day that it's the same speed I can get with my existing part fibre connection. If I can get 1Gbit I'll sign up. I count 8 lines for 8 houses so I guess there is an underground main cable back to the network? Is it possible that VM will use a cable via the pole in our road? How do I request someone to come and check this personally? I would have signed up ages ago had this been clearer but am coming to the end of my PlusNet contract and while I cannot fault their service, this speed (specifically upload) is just lacking. Wayleave is a possibility as I now know for certain who owns the length of the road (a business situated the furthest to the right on this map). ThanksWhat cabling to add during a refurbishment to use virgin internet and television
Hi We had virgin TV, telephone and internet prior to moving out while our home was extended and refurbished. We will be getting the same again with Virgin when we move back in in a couple of months, but this will be starting again as we cancelled as we were well outside our minimum period. We are in a Virgin cable area. We want internet cabling to some rooms both upstairs and downstairs so we are not totally reliant on WiFi. We also want a TV in our largest spare bedroom. And we’ll have a TV in our lounge. Our builder has asked what types of cabling is compatible with Virgin media hardware for internet. Is there any special cabling required? For the TVs what do Virgin Media current TV boxes need, is it an aerial cable or do they run off a hardwired internet? Any advice anyone can give is gratefully received. Thanks CBee
