Pre Install Work Timeline

Hi, new customer here, signed up on 30th Aug, with a planned install date of 16th October, which is now 9 days away.. the track your order page says that because I haven’t had VM before that a pre-install engineer visit will be required and I would be contacted within the 14 days prior to the installation date, but nothing has happened yet, and nobody has contacted me. 

Is this something to be concerned about? Will the installation still go ahead on the 16th October as I have booked the day off work to be at home.