New Fibre pre install prep work
Good evening all,
Long time BT customer here, still in the dark ages with 38Mbps connection.
Virgin media recently laid and installed cables and exchange boxes close by to my home, Ive ordered Fibre TV and Sim.
I am a little concerned about the pre install, my back garden is onto the street, I have a very long style garden with a converted garage room and double driveway, monoblocs too. it leads onto my kitchen/dining room. Certainly do not want fibre cable coming in that way...
The front of my home has a very small garden if you could call it that.. just over a metre of dirt leads onto a public path where VM also digged up and lay cables, this would be preferable to have the VM cable and box fitted to the front of my home which leads onto my downstair toilet, hallway and living room.
Where my current BT copper socket is installed is at the bottom of my stairs in my hallway which is connected to a small utility room which then leads onto the downstair bathroom then outside to the front of the house, I would prefer the Fibre cable to come through the back of both the toilet/utility room into the small cupboard under my stairs and then fed along right next to the BT copper socket.
I believe this is the best and easiest way of installation.
Now, folks. What is the best way to communicate this to VM preinstall engineers/VM install engineers?
My install date is 3rd February and I have already chatted back to the pre install team about my home, they say everything greats and good to go but when will they come and what they going to do when I'm not at my property?
one more question, I have BT online home phone, when I ordered Virgin there was no option to add a landline with virgin? how do I add a landline and swap over my number?
I hope someone can be of help as the switch is going to be stressful having to organise and cancel BT Broadband / TV / Phone / 2x mobile sims / Netflix etc
Many thanks in advance
Lots of questions there, that will need a lot of answers.
The first suggestion I'd make is for you to read through the reports of installation experience that you'll find in this forum. They will advise you of the pitfalls that you may encounter.
The contractors that Virginmedia employ will generally use the quickest, easiest route for running the cable to your house. This is not necessarily the method you would prefer, if you are not there at the time. They will not usually lift block paving.
I'm sure others will come along and offer more advice.