Thank you for taking the time to answer my query, well you were the pre install engineers have drilled into my home and placed the box under my living room window although this is the easiest route for entry it is definitely not what I asked for. My BT hub is in the hallway so there's no way they are running a cable all around walls and under real wood flooring to my BT hubs position. I have a NAS drive and ethernet switch there also so I won't be bringing all my connected devices through to my living room to connect to virgins hub.
I have raised a complaint and booked in another engineer to move the box over to other side of the front of my home as I want the cable to be run through 2 rooms out of sight and into my cupboard under my stairs, from there the new virgin connection will be made to virgin hub to replace BT hub.
I will be doing the prep work for new cable to make the job easier for the engineer that is arriving to connect it all up in my home.
Hopefully whoever it is will appreciate that he will just need to give me the correct length of cable to run where I want it and then install the connection box on internal wall.
I'm pretty clued up with IT connections once he has the coaxial box connected I will set everything up unless he wants to do it himself it'll be no problem.
Virgin need to bear in mind we are buying their services for our homes so we want it done properly. Not the easiest way for their engineers who'll never need to step foot in our homes again.
Let's see how it goes, any resistance and virgin will simply be deleted off my bills and I'll stay with BT.
Thanks again,
Chris
