Forum Discussion

benawhile's avatar
benawhile
Dialled in
2 years ago

Untidy installation

We had our house extended and internal walls dry lined and the internet wall entry point fittings were damaged. I asked for an engineer to re-fit properly but he left it like this. 2 cables , one for the router and the phone cable with the box hanging loose. I assume I can just cut the phone cable now as we have the phone connected to the router, but surely there should be a proper socket box to stop the internet cable chafing on the brickwork and plasterwork? I don't mind fitting one myself or paying for it.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    It was fine to reuse the hole for the phone cable but not fine to fail to install a socket. VM must send round another tech to sort it out.

    And yes, the phone cable is now redundant and can be removed.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi benawhile, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to see the engineer didn't install a wall box. I would like to arrange for an engineer to come to take a look at this for you. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,