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Jesssmall's avatar
Jesssmall
Just joined
29 days ago

Untidy Install

My install was completed this Wednesday 7th Jan and the broadband is working perfectly and is such an improvement.

When the install was happening I had to go to an appointment and my mum was there to let the engineer out when he had finished. I know she was not pleased with the work and advised the engineer that I would probably get in touch.

I’m really disappointed in the wiring it is so untidy and wanted someone to come out and rectify it and wanted to know who the best person to contact in this matter. I have included some photos. The wire is so thick it doesn’t even bend round the door and instead of going over the front door they of gone across the wooden frame.

 

2 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    29 days ago

    Current VM installations use a radio frequency system over copper coaxial cables. These are similar to TV aerial coaxial cables & have to be this thick to avoid signal loss. Sharp bends will inevitably damage these cables leading to service issues. Apart from what is shown in the last picture the installation is correct with respect to the specification of the cables being used for the service.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    22 days ago

    Hello Jesssmall,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your installation and the time taken to respond to your post. I can see that you haven't been in touch with the team since you last posted. Are you still wanting asistance to resolve this issue?

    Kind Regards,

    Steven_L