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cml96's avatar
cml96
Joining in
3 months ago

I need my area to be serviced.

I have checked the postcode checker and they service the flat beside me on the same street and apparently they do not service my address. I have called for a site survey but to no avail.

4 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    They don't have to connect anyone if it's too difficult or expensive. Have you spoken to VM Sales and requested a survey? If your property has already been marked as unserviceable they won't check it again. 

  • cml96's avatar
    cml96
    Joining in
    3 months ago

    Hi,

    I recently moved to new flat, apparently my address is not showing up on the postcode checker and I phoned was told my area is unserviceable at the moment and  that they plan to service after 18 months. I checked that they do service the flat just beside me and tried asking for a site survey and was told no. Is there anything I can do or where to escalate this as I feel that they only check their computer and stop there. Thanks in advance

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      3 months ago

      The answer is the same as last time.

      https://community.virginmedia.com/discussions/Setup/i-need-my-area-to-be-serviced-/5692603

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi there cml96 😊 Welcome to our forums and thanks for your post.

      I'm afraid our community forum is about to enter a period of downtime, so we’re unable offer further support here for the moment.

       

      But don’t worry, our team is still available and ready to help you through our other support channels. You can reach us via private message on Instagram or Facebook Messenger:

       

      📘 Facebook: https://www.facebook.com/virginmedia/
      📸 Instagram: VirginMedia

       

      You can also find more ways to get in touch with us here:
      👉 http://virg.in/contactvm

       

      Thanks for your patience, and we’ll be back on the forum as soon as we can.

      Regards

      Nathan