Forum Discussion

PaulCarslake's avatar
PaulCarslake
Joining in
13 days ago

Relocating VM cable into the house

Hi there, 

I need to relocate the VM cable into my house, and I understand this means booking a £25 engineer visit, which I am happy to do. However, I have tried the various automated menu options on the 0345.... number, but did not get to a place where I could arrange this. The 'engineer visit' option was about managing pre-arranged visits for first-time installations. The 'relocation of cable' request took me to a set of menu options about moving house. 

A previous post, 7 months ago, suggested selecting 'option 2, fault' but this only led to a remote test of the broadband equipment.

Can anyone help me with this? 

All best, 

Paul

Broadband
Cable
install
installation

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    11 days ago

    Hi Paul, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had issues arranging this via the Phone. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    4 hours ago

    Thank you for joining us over private message PaulCarslake
    Glad we were able to get this arranged for you today. 
    Keep us posted with how you get on, and please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.