Forum Discussion

wafubloke's avatar
wafubloke
Tuning in
8 months ago
Solved

Relocating Router

How do you go about arranging for VM to relocate your router to another location. I want to move mine from my kitchen to an upstairs bedroom.

  • Just wait here a couple of days and a VM Mod will pick this up and arrange.  It’s a standard £25 non fault call out fee for this type of work.

     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Just wait here a couple of days and a VM Mod will pick this up and arrange.  It’s a standard £25 non fault call out fee for this type of work.

     

      • Zach_R's avatar
        Zach_R
        Forum Team

        Hi wafubloke,

        Thank you for your posts and welcome back to our community forums. We're here to help.

        As Adduxi has mentioned, we can assist in arranging an engineer visit to come and change the set up of your install, but there would be a £25 call out fee for this. If you're happy to accept this fee then please respond to the private message I'll be sending your way shortly and we'll proceed from there with this.

        Thanks,
         

  • Hi Can I arrange for a visit to relocate my router, as we are having some work done on our house.

     

    Many thanks 

     

     

    • Kath_P's avatar
      Kath_P
      Forum Team

      HI Damiends, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

      This is something we can certainly arrange for you but in order to do that I will need to confirm some information with you to pass security and arrange the visit. There is a £25 call out fee which will be added to the next bill generated.

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks, 

  • Hi, I'd like to arrange a call out to relocate my router please, Its in an awkward place behind a door and not near my tech or a power socket.

    Many thanks

    • Vikki_M's avatar
      Vikki_M
      Forum Team

      Hi nic360ola

      Thanks for your post and welcome to our community.

      We'd be happy to arrange a relocation for you. 

      There is a £25.00 charge for this.

      If you're happy to proceed, please let us know and we'll send you a private message to arrange this.