Forum Discussion

Thelaffinhyena's avatar
Thelaffinhyena
Joining in
2 months ago

Relocating router and incoming TV wire

Hi there,

Please could somebody from VM contact me so we can arrange a technician visit?

We have moved our TV to an internal wall and also need the router moving to another location. All internal wiring has been completed (fibre and virgin cables) from existing incoming wiring to the new locations, we just need help with connection please. 
many thanks! 

  • japitts's avatar
    japitts
    2 months ago

    The "chatter & natter" section of the forum you'd posted in, isn't generally staff-monitored.

    I've moved it to the broadband section which should get their attention in a day or so. The tech visit you've requested, comes with a flat £25 charge.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    The "chatter & natter" section of the forum you'd posted in, isn't generally staff-monitored.

    I've moved it to the broadband section which should get their attention in a day or so. The tech visit you've requested, comes with a flat £25 charge.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Hi Thelaffinhyena 

    Welcome to our community forums and thank you for your post. We are happy to help with this equipment move however as mentioned by japitts there is a £25 call-out charge. We have sent you a private message regarding this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,