Forum Discussion

BrettH's avatar
BrettH
Tuning in
17 days ago
Solved

Existing Cable Relocation

Hi there

I would like one of our cable entries into the house relocated by about half a metre, because we are having a radiator moved. I have tried phoning and the 'AI' system is taking me in circles. I would just like to make an engineer appointment to relocate the entry point. I understand it's a non fault and happy to pay the £25. It looks a very straight-forward task. Can someone pick this up please? I'd do it myself but I assume this is discouraged.

BrettH

  • Molly_T's avatar
    Molly_T
    14 days ago

    Hi BrettH 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your experience getting support with some cable relocation. We can help get this booked in for you!

    It sounds like you are already aware of the one-off call out charge of £25 so please keep an eye out for a PM from me in your Inbox (top right corner of the page) offering further support. 

    Thanks for your patience in the meantime! 🌞

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 days ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.   The £25 fee is reasonable, as the tech will check power levels etc before leaving.  As to DIY, that's a no, as any modifications you make, if done incorrectly, will affect every other user connected to the same street cabinet as it's a shared system.

  • BrettH's avatar
    BrettH
    Tuning in
    17 days ago

    Thanks for the information. I must say the bot-help is hopeless, nice to get a human response even if it's a kind forum member rather than someone employed by VM.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      14 days ago

      Hi BrettH 👋 Welcome to the community forum! Thanks for posting. 

      Sorry to hear about your experience getting support with some cable relocation. We can help get this booked in for you!

      It sounds like you are already aware of the one-off call out charge of £25 so please keep an eye out for a PM from me in your Inbox (top right corner of the page) offering further support. 

      Thanks for your patience in the meantime! 🌞

  • BrettH's avatar
    BrettH
    Tuning in
    15 days ago

    Well I've texted, phoned, waited three days now for a VM Mod to pick this up and we are due to have the radiator fitted in a week. It's getting very tight...