Hi there
I would like one of our cable entries into the house relocated by about half a metre, because we are having a radiator moved. I have tried phoning and the 'AI' system is taking me in circles. I would just like to make an engineer appointment to relocate the entry point. I understand it's a non fault and happy to pay the £25. It looks a very straight-forward task. Can someone pick this up please? I'd do it myself but I assume this is discouraged.
BrettH
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. The £25 fee is reasonable, as the tech will check power levels etc before leaving. As to DIY, that's a no, as any modifications you make, if done incorrectly, will affect every other user connected to the same street cabinet as it's a shared system.
Thanks for the information. I must say the bot-help is hopeless, nice to get a human response even if it's a kind forum member rather than someone employed by VM.
