Forum Discussion

Max_L's avatar
Max_L
Just joined
12 hours ago

My neighbour recently got connected but I'm not eligible for some reason

Hi,

I've  been actively trying to get Virgin to come connect my house for years now. Filling in the form showing interest dozens of times but have had no success in the 10+ years of living at this property.

Recently my neighbour inquired about getting Virgin and had to get permission to have Virgin come and potentially run the line across my property. This has now come and gone and I know that my neighbour has access now. I've called to the customer support team to try and get an engineer out to survey/connect my property but only get transferred from department to department with nobody knowing what to do in this situation. Allegedly an engineer came out and decided it wasnt economically viable to pursue connecting the property but how come my neighbour who's further from a main road has been connected?

I'd greatly appreciate any help in this matter.

Thanks.

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complaint
Help
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new customer

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 hours ago

    You said "potentially" run a line across your property. If VM did that, they would have needed your permission, in which case it's hard to see why they couldn't connect you. If they routed him a different way, then it could well be too costly to connect you. 

    It would be difficult to get an explanation.