Patio damage
When Virigin Media came to my house to set-up my broadband they broke my patio trying to lay the cable. Then they were unable to lay the cable due to a blockage and left. They said they would repair the damage after the cable was laid. After 5 months of repeatedly making appointments and cancelling them, resulting the cable never being laid and never getting broadband, I cancelled the contract but my patio still has this damage. I have contacted VMO2InsuredClaims and they keep claiming they're going to send engineers but they never turn up. How can I escalate this as once again Virigin Media is making appointments they have no intention of keeping?Moving Router to another room
Hi, i have recently signed up after moving home and wanted to have the router installed upstairs where it could be used via ethernet to make full use of the gigabit bundle i have signed up for. Unfortunately when signing up i was told there was no longer an option to have a technician come to install the router. Is it still possible to have someone come out and move the router? The wifi speeds are very low in most of the rest of the house and even a powerline adapter hasn't helped much. Any help with this would be appreciated as the bundle isn't really worth the cost as is.Get a new Hub - at no extra cost email
I have had an email stating that my hub can be upgraded from hub 3 to hub 4 at no extra cost. The email says click here to get it now, but when I click the link it sends me to the service status page and there is no option to order a hub. I tried talking to someone on the chat window but they said I can only have one if I pay to upgrade. Am I missing something??Looking to renew Virgin Media Broadband only Student contract
I am a current 2nd year university student looking to extend/ renew my Virgin Media broadband contract to my 3rd year. My contract ends exactly on the 16th September 2025, so I am reaching out early as I will be abroad for the summer. I will be in the same property for another year so I want to renew the contract again. Are there any ways of renewing the contract or I would have to buy the same package all over again, since it is a student deal? Would I have to give a 30 day-cancellation notice before my contract ends or it is done automatically? How could I do it in a way where the transition is seamless? It is a 12-month contract on student deals for the 132Mbps hub, ideally I want the same package again for another year. The website is not very helpful on telling me how to get around this and so is online chat which is run by bots.Address not listed or serviceable but exchange box is just next to my home
Please help! Hello I am in the same frustrating situation all my neighbours on the other side of our street are listed and already have virgin. However when I input my postcode into the website my address isn't listed. There's a grey virgin media branded box installed just next to my house (only several meters away!) It shoule be easy to get a wire from the grey box to my house. You can hide it under the leaves, isn't ? Thank you.Virgin install - solid green light
I’ve just had Virgin installed (hub5x) and I have a solid green light. The engineer did his best but left saying it will hopefully turn white soon. He will keep me updated and I have his contact details so can contact him directly too. He was really helpful actually. It’s not like he fled and left me to it. Can anyone shed any light on the solid green light situation? Many thanksVM broadband installation location - no power source
The Virgin Media service has recently been activated in my area and I am considering switching to the VM broadband-only service. I assume that the VM service to my property would follow the same route/duct as the BT/phone line and terminate close to the existing BT master socket. My property does not have a power source in the hallway where the BT master socket is located. There is nothing plugged directly into the master socket. My current hub/router is located on the other side of my property (in the living room) and connected via an internal phone socket extension that was fitted within the stud wall when the property was built. I also have several ethernet cables to this location, two of which connect to Ubiquiti UniFi WiFi access points via a switch (I don't use the ISP's hub Wi-Fi). This is where I would need the VM hub/router to be positioned. Will VM be able to install their service in a completely different location to the BT master socket location? If so, I assume this would involve running a cable around the outside of my property, which may not be aesthetically pleasing. Thanks in advance for any advice and guidance.
