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Anthony813's avatar
Anthony813
Joining in
6 days ago

All surrounding streets have Virgin Media with FTTP except mine

Hello! I live in London, and I have been waiting for fibre for several years. I have checked the fibre rollout map and it looks like in my area, Virgin Media is the only provider available for FTTP, openreach has plans to build but the entire area does not have openreach at all. 

I currently have FTTC (fibre to the cabinet) with BT but I have not renewed contract in the hopes that I would get fibre by 2026. It's now nearly the end of January and still not a single update since the beginning of last year.

Upon further research, I found out that literally all streets surrounding mine has full fibre with virgin media available except mine, which is incredibly frustrating.

I have filled out interest forms before but no luck. The only information that I have is that fibre is "planned" but honestly by the time Openreach comes I most likely won't even live here anymore.

Is there any way to contact somebody at Virgin Media to come take a look at a possible connection? It's literally a 10 second walk from my street to the one that has fibre, and I believe my other neighbours would most likely sign up as well. 

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Call VM sales on 0800 183 1234 and ask them to do a survey. 

     

     

    • Anthony813's avatar
      Anthony813
      Joining in

      Just called, they said they would send someone over and I gave my email and name. Do you happen to know how long they usually take to contact/update? 

  • Update: They called me back and said that a 40 meter cable install would be needed and due to the costs they deemed it as unserviceable. I believe my address also does not qualify for a voucher from project gigabit so I guess I am stuck without fibre until 2027 or more... I guess I will have fibre sooner by moving out than by just waiting, very disappointed