Forum Discussion

BunsenBurner26's avatar
24 days ago

Reporting damage to street equipment

Hi Kev - thanks for the information, but we need a better way of reporting damage and vandalism - this forum isn't efficient and those who report are having to chase months later, sometimes. Is there anything you can suggest? A dedicated helpline would be better. 

 

 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey BunsenBurner26, thank you for reaching out and I am so sorry to hear you are stuggling to report some damaged street equipment?

       Where is this damaged based and what type of damaged is it?

      Can I have photo of the damage also please?

      • BunsenBurner26's avatar
        BunsenBurner26
        Tuning in

        I have already reported graffiti and you very kindly reported back that the cabinet doesn't belong to Virgin Media but didn't tell me which company it does actually belong to. If you don't have this information, fair enough. But my issue is that reading the reports of damage it appears your company isn't taking prompt action in many cases even though there is actual damage as well as graffiti. The company has a situation to look after its property and people are being put at risk.