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BunsenBurner26's avatar
BunsenBurner26
Tuning in
4 months ago
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Reporting damage to street equipment

Hi Kev - thanks for the information, but we need a better way of reporting damage and vandalism - this forum isn't efficient and those who report are having to chase months later, sometimes. Is there anything you can suggest? A dedicated helpline would be better. 

 

 

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    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      4 months ago

      Hey BunsenBurner26, thank you for reaching out and I am so sorry to hear you are stuggling to report some damaged street equipment?

       Where is this damaged based and what type of damaged is it?

      Can I have photo of the damage also please?

      • BunsenBurner26's avatar
        BunsenBurner26
        Tuning in
        3 months ago

        I have already reported graffiti and you very kindly reported back that the cabinet doesn't belong to Virgin Media but didn't tell me which company it does actually belong to. If you don't have this information, fair enough. But my issue is that reading the reports of damage it appears your company isn't taking prompt action in many cases even though there is actual damage as well as graffiti. The company has a situation to look after its property and people are being put at risk. 

  • MrsVCK's avatar
    MrsVCK
    Tuning in
    2 months ago

    H

    Hi there. Can you please arrange for the removal of this graffiti from your units? This is located on the corner of Annesdale and Station Road, opposite the Ely Tesco in Cambridgeshire. What 3 Words location: ///cement.stews.shocks - This is a regular spot for graffiti so it would be good if you could regularly clear it. Thank you.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for alerting us to this MrsVCK, we have in-turn reported this to our maintenance team, who will be sending someone out as soon as they can to resolve the issues with the cabinet.

      Kind Regards,

      Steven_L  

      • MrsVCK's avatar
        MrsVCK
        Tuning in
        2 months ago

        Thanks so much, Steven. Next time it happens, can I just comment on this thread again?

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  • Bg010273's avatar
    Bg010273
    Joining in
    2 months ago

    Graffiti needs removing from both sides of your newly installed comms box on Ottery Moor Lane Honiton Devon  EX14 1AX opposite the church.

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Bg010273

      Thanks for reporting this to us, welcome to the Community Forums!

      We've now reported this to our Network Management Team so the cabinet can be cleaned up.

      Let us know if we can help with anything else.