Forum Discussion

mercurialmeee's avatar
mercurialmeee
Joining in
22 days ago

new account on credit report

My credit report has notified me of a new virgin media account which is appearing on my file. I have not signed up for any virgin media services, and was wondering what I need to do to find out if its fraud? I had an account but it was closed maybe a year ago so I wonder if it's that? Ideally id like to be able to email as I don't use the phone. I've seen an email posted here in the community but don't want to use a random address with such personal info.

Can an agent please advise? Thank you.

  • Hi mercurialmeee 👋

    Welcome to our Community Forums and thanks for your post. 

    I am sorry to hear this.

    Will pop you a PM 📩now so we can take a closer look into it.

    Speak soon!

  • Thanks for the update via PM mercurialmeee 

    We're glad you managed to get to the bottom of it but if you need anything else, let us know 😃 

    Wishing you a Happy New Year!