Forum Discussion

Anonymous's avatar
Anonymous
12 months ago
Solved

new account on credit report

My credit report has notified me of a new virgin media account which is appearing on my file. I have not signed up for any virgin media services, and was wondering what I need to do to find out if its fraud? I had an account but it was closed maybe a year ago so I wonder if it's that? Ideally id like to be able to email as I don't use the phone. I've seen an email posted here in the community but don't want to use a random address with such personal info.

Can an agent please advise? Thank you.

3 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team (Retired)

    Hi Anonymous 👋

    Welcome to our Community Forums and thanks for your post. 

    I am sorry to hear this.

    Will pop you a PM 📩now so we can take a closer look into it.

    Speak soon!

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team (Retired)

    Thanks for the update via PM Anonymous 

    We're glad you managed to get to the bottom of it but if you need anything else, let us know 😃 

    Wishing you a Happy New Year!