Forum Discussion

prettyp62's avatar
prettyp62
On our wavelength
3 months ago

RETURNING VM EQUIPMENT

I’ve recently moved house to temporary rental until my new build is completed. I had our family home (4 bed bungalow since 1962 and my own home, 3 bed since 1996). As you can imagine I had A NUMBER (60+) of boxes that I had to transport. I know my VM equipment is in one of them (take a guess!!!) and I’m now being threatened that if I don’t return within one month I will be charged £40. As one person managing all of this it is taking me time to sort through (I’m hoping to get rid of A LOT). Who/how is best to contact. 🤦🏻‍♀️

  • Kath_P's avatar
    Kath_P
    3 months ago

    Hi prettyp62, 

    Thanks for coming back and explaining further. There isn't a way to extend the timeframe I'm afraid. Once the 30 days are up, the non equipment charge would be added to the account. Once the equipment has then been returned, the team will process the return and credit the fee back to the account. 

    Apologies once again for any inconvenience caused. 

    Thanks, 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    3 months ago

    Hi prettyp62 thanks for posting although we're sorry to hear of your concerns raised.

    We do appreciate a house move is stressful, and we don't want to add to it!
    The communications that are generated are automated, so we can't stop these without the equipment being returned unfortunately but we do apologise for any inconvenience caused here.

    If you do need any further help once the one month mark has passed, please don't hesitate to let us know.

    Many thanks

    • prettyp62's avatar
      prettyp62
      On our wavelength
      3 months ago

      Hi Tom

      Thanks for your response however, sorry I should have said, I’m at the one month point, so my time is almost up. Who can I contact to extend the timeframe. I’m not planning on unpacking all the boxes as I will be moving again within the next 2 months hopefully. I really don’t need the hassle at the moment as there are many other things happening in the background too.

      Regards

      • Kath_P's avatar
        Kath_P
        Forum Team
        3 months ago

        Hi prettyp62, 

        Thanks for coming back and explaining further. There isn't a way to extend the timeframe I'm afraid. Once the 30 days are up, the non equipment charge would be added to the account. Once the equipment has then been returned, the team will process the return and credit the fee back to the account. 

        Apologies once again for any inconvenience caused. 

        Thanks,