Forum Discussion

Avo542's avatar
Avo542
Tuning in
11 months ago
Solved

Returned equipment

Good Afternoon,

I returned my equipment 28/5/24 via your yodel service which their tracking shows  that Virginmedia received the equipment back on 30/5/24.

As of the 3/6/24 the Virginmedia online account still shows that the equipment has not been returned. How long does it usual take to update the VM account system.

Many Thanks

  • DPJ's avatar
    DPJ
    11 months ago

    Good Evening, I experienced the same when I recently left VM. 

    Mine automatically updated 30 days after my services were disconnected. I don't think there is any human contact during the process. 

     

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi Avo542 

    The returns are scanned into the system in bulk so it can take up to 14 days to update.

    A member of the forum team may be able to check this for you in a day or two when they pick up your post.

    • Avo542's avatar
      Avo542
      Tuning in
      11 months ago

      Many Thanks

      Newapollo

      a Very Insightful Person

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        11 months ago

        Hey Avo542, thank you for reaching out and I am sorry to hear this. 

        If the kit has reached out warehouse it can take the warehouse team around 10 - 14 working days for it to be scanned in.

        Once it has been scanned in any charges will get removed. 

  • DPJ's avatar
    DPJ
    On our wavelength
    11 months ago

    Good Evening, I experienced the same when I recently left VM. 

    Mine automatically updated 30 days after my services were disconnected. I don't think there is any human contact during the process. 

     

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      11 months ago

      Hi DPJ,

      Thank you for your post. Once the package is scanned this will be updated. 

      ^Martin

    • Avo542's avatar
      Avo542
      Tuning in
      11 months ago

      Many Thanks DPJ,

      I think you may be right. The only worrying part is i got email to state VM had sent out another yodel box for the same equipment to be returned. This was three days after yodel had confirmed on its tracking  VM had received it.

       

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        11 months ago

        Your account will be updated as soon as the warehouse scan your package Avo542 

        Any further issues, let us know.