Moved from Sky to Virgin Media

Hi

I've recently joined Virgin Media and now waiting for the equipment to arrive.

I read online and when going through the process the following is mentioned "One Touch Switch: What is it and how does it work?"

I selected to notify yourselves when I want to Switch across - but how does this work as its extremely difficult and time consuming to get through to an actual person to speak to?

Does the Switch happen once my equipment has been activated, or can I install and let you know a specific date that I want my broadband to be switched on and cut off from Sky?

Any help would be appreciated since as being a new Customer trying to reach you via telephone is an utter nightmare so far....

Thanks

Zack