still waiting for a passkey i cant use any virgin media web apps
If you've set up a Passkey, then this will be why it's not allowing a password - passkey's are higher security than a password.
If that doesn't work or you don't remember it, click 'verify another way' and you should be able to do additional security :).
was is a passkey never had a usb passkey now cant use any virgin media services
Forum TeamHey kevhoy, thank you for reaching out and a warm welcome to the community.
A pass key is passkey is a form of multifactor authentication that uses public key cryptography in combination with biometrics like fingerprint and facial recognition or a device PIN to verify an account owner’s identity. Passkeys act as a replacement for traditional passwords.
You should get one of these after signing up to our account, did you get one?
no and been with 25 years plus i joined when ntl started never had one dont think they used them then just tuck out upgrade the contract does not include a passkey
Forum TeamHi kevhoy,
Thank you for your further post.
We can see we did respond to your recent post regarding the passkey on Friday.
Could you please let us know if you have registered for an online account?
If so, please kindly provide some further information on what happened when doing so and what error message you received etc.
Please pop back to us when you can.
i cant log in have my password but it says now must have passkey as password option no longer available why asking for passkey never got
Forum TeamIf you've set up a Passkey, then this will be why it's not allowing a password - passkey's are higher security than a password.
If that doesn't work or you don't remember it, click 'verify another way' and you should be able to do additional security :).
ive have to put password in no other options
Forum TeamThank you the update kevhoy and when you say you've put a password in has this done anything for you?
Can you now get into the account at all?
Let us know if you are having some trouble still.
no there no option only passkey i never had
why are virgin making unresolved problem as resolved when iam still waiting what would happen i didnt pay and say i have
will this ever be resolved you changed no warning
Forum TeamPlease can you advise what happens if you try and set a passkey up?
Do you get any error messages?
Does it let you login to the account if you set one up?
Follow these steps please;
Any issues after this we will look into this as a matter of priority. Keep us updated.
no option
no cant i cant log in
Forum TeamHi Kevhoy 👋 Apologies for the confusion here - you need to have registered for VMO2 ID in order to log in.
if you head to the login page here 👉 virg.in/myVM and then click 'Register' rather than 'Login' and run through this process.
Let us know how you get on 🤞
the same this been a week now
the same
Forum TeamWe appreciate you trying again.
What I can do is send you a private message to have a look at this in more detail.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
