Moving WiFi hub

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Hi cbrad123,👋

Thank you for reaching out! We’re here to help. To assist you, we’ll need to access your account, which means completing some quick security checks. We’ll send you a private message shortly—please keep an eye out for it.

 Thank you for your patience!