Forum Discussion

cbrad123's avatar
cbrad123
Joining in
16 days ago

Moving WiFi hub

My WiFi router was installed upstairs in an undesirable location. We would like to move the hub downstairs to a better location. Hoping someone can help with this

Broadband

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    16 days ago

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Rebecca_CI's avatar
    Rebecca_CI
    Icon for Forum Team rankForum Team
    12 days ago

    Hi cbrad123,👋

     

    Thank you for reaching out! We’re here to help. To assist you, we’ll need to access your account, which means completing some quick security checks. We’ll send you a private message shortly—please keep an eye out for it.

     

     Thank you for your patience!