Forum Discussion

cbrad123's avatar
cbrad123
Just joined
20 hours ago

Moving WiFi hub

My WiFi router was installed upstairs in an undesirable location. We would like to move the hub downstairs to a better location. Hoping someone can help with this

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.