Forum Discussion

Tescolynne's avatar
Tescolynne
Tuning in
6 months ago

Moving hub

I am wanting to move my hub to another room but can't find a facility to do this.Please advise 

  • Daniel_Et's avatar
    Daniel_Et
    6 months ago

    Hi Tescolynne, thank you for your post.

    I can see you've spoken to the team since you reached out to us on here. Has an appointment now been arranged?

    Please pop back to us at your earliest convenience. 

    Thank you for your support newapollo 👍

    Regards,
    Daniel

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi Tescolynne 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi Tescolynne, thank you for your post.

    I can see you've spoken to the team since you reached out to us on here. Has an appointment now been arranged?

    Please pop back to us at your earliest convenience. 

    Thank you for your support newapollo 👍

    Regards,
    Daniel