Forum Discussion

DazRave's avatar
DazRave
Tuning in
11 months ago
Solved

Moving hub into another room

I've seen many posts already asking about how to book an engineer in to move the route into my house to terminate in another room. 

Seems like there's no official place to ask other than on here and then wait for support to pick it up.

So here I am, asking to have it moved please. We've changed the layout of the living room so I want it routed into the garage where the server cabinet is.

 

Toodles!

  • Daniel_Et's avatar
    Daniel_Et
    11 months ago

    Hi DazRave, thank you for your posts.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support jbrennand đź‘Ť

    Regards,
    Daniel

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    11 months ago

    Try this...

    ________

    Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

    If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.


    Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

    FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

    • DazRave's avatar
      DazRave
      Tuning in
      11 months ago

      Cheers John,

      That was actually very helpful!

      I'm in no rush though, so based on what you said about best times to call etc... I might as well help to keep the support lines free for genuine requirements and await a response on here instead. 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        11 months ago

        Hi DazRave, thank you for your posts.

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Thank you for your support jbrennand đź‘Ť

        Regards,
        Daniel

  • MasterOfArts1's avatar
    MasterOfArts1
    On our wavelength
    10 months ago

    buy some coax, RG6 usually if your still FTTC. If your FTTP you can also buy simplex, single-mode OS2 fibre that is terminated with an SC APC plug connector đź‘Ť

    • DazRave's avatar
      DazRave
      Tuning in
      10 months ago

      Thanks for the reply.

      Yeah, I had originally done this in order to move the modem itself into another adjoining room, however I'm looking to move it right across the other side of the house now so it needs routing from the outside differently. 

      Also, the virgin box on the side of the house has absolutely perished in the sun and is hanging off (it's only 5 years old too!) so I'm hoping the engineer replaces when it's all moved too.