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karimhawkins's avatar
karimhawkins
Joining in
11 months ago
Solved

Move virgin box to another room

Good afternoon.  Please could you send me a link to arrange this same service?  I have been unable to find a way to arrange this through the Customer Services number.

  • newapollo's avatar
    newapollo
    11 months ago

    Hi karimhawkins 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

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  • karimhawkins's avatar
    karimhawkins
    Joining in
    11 months ago

    We need to move our second TV box from an upstairs bedroom to the newly converted garage.  I have read here that we can book an engineer to do this at a cost of £25, however I have been unable to get through to do so using the methods posted.  Faults does not put you in a queue if you fail to select an option - it cuts you off.  The online Chat function is not working on my PC nor my mobile.

    Is there some other way to do this, or could someone from Virgin maybe send me a link to book as I've seen in other posts?  Thanks!

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      11 months ago

      Call in early - 08.00 - you should get through quickly.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      11 months ago

      Hi karimhawkins 

      Welcome to the community forums

      Sorry that you've not been able to speak with the team regarding your request to relocate your TV box. 

      I can see that we've already responded to you on another thread you created on the same issue, please continue to be supported on your other thread and we can get this sorted for you at our side. 

      We do ask that members do not create multiple threads on the same concern/query so that we are able to support within one space more quickly and efficiently, This also helps other members who might also have similar issues, find the answer and full support in one thread as well. 

      • karimhawkins's avatar
        karimhawkins
        Joining in
        11 months ago

        I posted a reply on another thread but it never appeared there. I therefore assumed the thread had been closed to further comments, so started a new thread.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi karimhawkins 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Hi karimhawkins 

    Welcome to the community forums 

    Sorry to hear you've not been able to get in touch regarding this request to relocate your set top box. 

    We can arrange this for you here. Please be advised there is a £25 call out charge for this request which would be applied to the next generated bill after the appointment. 

    If you're happy to relocate your set top box on the knowledge of the £25 charge, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

    • Suziads's avatar
      Suziads
      Joining in
      5 months ago

      Hi Carley_S,

      we have the same issue and would like to move or second box from our extension to outhouse.

      is it possible to arrange an appointment to make this happen.

      many thanks,

      Suziads

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Thank you for joining me on private message karimhawkins 

    Glad that we've been able to get this fully sorted for you today. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).