Forum Discussion

CarelM's avatar
CarelM
Tuning in
6 months ago
Solved

Move cable to another entry point in the house.

Hello,

I need to move the cable entry point coming in from the street to another point along the outside wall in my house. I've tried calling through but not sure of the options to select. Any help would be appreciated.

Thanks

  • Hello CarelM

     

    Thanks for posting your request to move the access point, we appreciate you taking the time to let us know via the forums and welcome to the community.

     

    As newapollo has advised, due to the nature of the request there would be a standard £25 charge to complete this work. If you are happy with this and wish to continue with the request, let us know here and we will send you a Private message to get some more details and make the necessary arrangements 😊

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi CarelM 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    • CarelM's avatar
      CarelM
      Tuning in

      Hello Newappolo,

      This doesn't work anymore. I just got told that as I hadn't chosen an option I need to call back and got cut off.

      😞

       

  • Hello CarelM

     

    Thanks for posting your request to move the access point, we appreciate you taking the time to let us know via the forums and welcome to the community.

     

    As newapollo has advised, due to the nature of the request there would be a standard £25 charge to complete this work. If you are happy with this and wish to continue with the request, let us know here and we will send you a Private message to get some more details and make the necessary arrangements 😊

    • CarelM's avatar
      CarelM
      Tuning in

      Hello Robert,

      Could you please PM me. Thanks

      Carel

       

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Thank you for confirming for us CarelM I'll pop you a PM now so we can take a look. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
         

    • Unfindablewally's avatar
      Unfindablewally
      Joining in

      Hello

      I have also contacted by phone & by bot with no help. Could I also move my connection point please?

      Kind regards 

      James 

      • Molly_T's avatar
        Molly_T
        Forum Team

        Hi Unfindablewally 👋 Welcome to the community forum! Thanks for joining this thread to let us know you are also looking for a bit of help in relocating your broadband socket. 
        I will send you a PM to confirm a few account details so we can get this booked in for you. You can find the PM in the top right corner of the page, in your Inbox ✉ . 

        We can then return to this public thread with any further update when possible. Thanks for your patience in the meantime! 🌞