Tidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKNew Build Property
I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team who have been incredibly unhelpful and keep telling me to register my interest, which I did 7 months ago. The house next door is servicable (existing build). The sales department have said they are unable to connect me to anyone who can help or unable to send an engineer without placing an order, which they can't do as the system says no. There must be a way around this. We have been in this property for 7 months and not getting anywhere!
Moving Hub
I would like to move my hub to the opposite side of my living room. It is currently about 3 meters away from the cable entry point. I would like to move it next to the entry point so just need to get a short cable to replace the long cable that was originally installed. Can I purchase a new short cable for this ?How to book engineer visit.
Hi all, I recently moved into a new flat which I knew had VM previously, so I thought it would be easy for us to get it again. When our hub 3 was delivered last week I realised the wires on the box in our flat had been cut. I spoke to an agent through the chatbot who told me he had booked me an appointment for 8am to 1pm today (thursday 25 sept), but an engineer never came and My VM shows no evidence of the visit even being booked. I have spent the past week going in circles between 0345 454 111, 0800 052 1734, the chatbot and the website and each just sends me from one to another. My flatmate and I have both had to pay for extra data due to working from home. If anyone has any idea how I can speak to a real person and be able to book an engineer to replace the cut wires ASAP I would be very greatful. Thank youOther homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginFibre box illegally installed on my land
I have seen that this is happening a lot and I can’t see any way to get hold of Virgin to speak to someone about this without being passed from pillar to post. Earlier this week we had some sub contractors turn up and dig up the pavement to install whatever was required for fibre. So far, so good. Walked out of the house today to see the new fibre box has been installed on my land. This was without my permission and without any prior knowledge. I am livid. Any ideas of who can help would be very much appreciated.WiFi Hub not arrived after 2 attempts
I have ordered the hub twice now and we still have had no delivery The first time I ordered it when signing the contract and everything looked fine, we got a message from yodel telling us it was on the way and it would arrive on Sep 1 at 18:35, we had 4 people in the house all day and had no knock at the door. Yodel claimed they had delivered the parcel but left no photo or any notes. We checked with our neighbours who also hadn't received it. I called Virgin on Sep 3rd and they confirmed they had the correct address and they said they had re-ordered another hub for us and it would take 3-5 days. I waited and then called again on Sep 8th as it had not arrived and I was told to wait longer and that I would only know what day it was going to arrive on that same day via email and I just had to hope that somebody was in the house that day. It's now Sep 12th and I haven't had any emails or texts about its delivery, I'm not even 100% sure if it's on the way. I'm not sure what else to do now. If anyone could please help that would be greatly appreciated. Many thanks, Ed
