Can't join VM as address doesn't appear
Tldr: just moved into a house and I can't get VM as the address doesn't appear online & when calling they also said there is no service to that property. Every other house on the street has VM and upon moving in...there's a VM point on the house... Welcome any advice. ThanksSolid Green light
I had my installation completed earlier today. All the techs that came where very good and helpful however they did leave before the Hub before it established any connection. I am still waiting 5 hours later with a solid Green light and no connection. Customer service teams on phone and Live chat have not been overly useful at all. This is all very frustrating following multiple cancelled installation dates. Being misled on the phones already prior to the installation. I am also expecting to receive compensation after I was told this on the phone but unsure what to believe at this point. Ultimately I just want it sorted and running broadband!Delays delays and further delays
How can Virgin Media get away with providing such poor service - its one lie after another, and I can see I am not the only one - the same thing is happening to many people, yet nothing seems to be getting done about it. My original order was placed on 7th May 2025, with an installation date provided for 19th May 2025. However, no one attended the scheduled appointment, and since then, I have been given multiple revised installation dates, each accompanied by a different excuses. Most recently, I have been informed of issues with outside construction work – work which was previously claimed to have been completed but is now apparently still pending. In addition to the delays, I have repeatedly been asked to remain at home to provide access to the property. Despite doing so, no engineers have turned up, wasting my time and disrupting my schedule further. Today I have been provided with yet another installation date, now 8th July 2025 - so the pattern is clear, keep me waiting, as soon as it gets near the latest date, just push it back without any discussion. I find the lack of communication, reliability, and professionalism in handling this installation completely unacceptable. I have spoken to multiple managers, each providing their own guarantees that have resulted in nothing. I have 3 separate complaint numbers - none of which have been updated or tracked I really don't know what more I can do - I have a pending holiday with no security systems on the house - my doorbell doesn't even work!Desperate for Support – Ongoing Virgin Media Availability Issue (##, N4 4RP)
Hi There, I hope you're doing well. I’m reaching out because I’ve truly run out of options and feel quite frustrated after waiting over three years for Virgin Media service. Strangely, your website shows availability at flat b, which is just one floor below me in the same building. Although they are not currently using the service, they are eligible—yet I'm repeatedly told that my flat is "nit serviceable" with no clear reason or resolution. I've contacted support multiple times, but I feel like no one genuinely cares or takes ownership of this issue. I'm writing to you out of sheer desperation—because no one seems willing to investigate or offer a proper explanation, and I’ve been left completely in the dark. I understand you're busy, but I’d really appreciate it if you could take a moment to help me escalate this internally, or connect me with someone in the technical or infrastructure team who can shed light on this situation. Thank you so much for your time and understanding. Kind regards, [Mod - title edited to remove personal information]Losing broadband connection
Hi, Last Wednesday, I lost connectivity to the virgin network. A week further on there has been no fix and no engineer. I have spent in excess of 2 hours on the telephone and I am still no further down the line. I was told there would be a new router sent out, no router! I spoke to support again yesterday ad they informed me an engineer would be out today and that a work order had been placed. On checking my account this morning no engineer visit has been arranged. My frustration levels have hit fever pitch! From what I can tell a router wouldn't fix the issue unless the fiber port is broken as the ONT power levels are showing -40000, which suggests to me there is a break somewhere. If someone had bothered to ask or listen, I would have thought this information would have been pretty pertinent. I asked for a call from a manager to get an engineer escalation and now I am told it will be 2 to 3 hours. The time when the engineer should have been here! Disappointed is not the phrase I would choose normally but I can't think of any other way to put it! Notter [Mod - Title edited for clarity]Get a new Hub - at no extra cost email
I have had an email stating that my hub can be upgraded from hub 3 to hub 4 at no extra cost. The email says click here to get it now, but when I click the link it sends me to the service status page and there is no option to order a hub. I tried talking to someone on the chat window but they said I can only have one if I pay to upgrade. Am I missing something??
