Address not listed or serviceable but exchange box is just next to my home
Please help! Hello I am in the same frustrating situation all my neighbours on the other side of our street are listed and already have virgin. However when I input my postcode into the website my address isn't listed. There's a grey virgin media branded box installed just next to my house (only several meters away!) It shoule be easy to get a wire from the grey box to my house. You can hide it under the leaves, isn't ? Thank you.Get a new Hub - at no extra cost email
I have had an email stating that my hub can be upgraded from hub 3 to hub 4 at no extra cost. The email says click here to get it now, but when I click the link it sends me to the service status page and there is no option to order a hub. I tried talking to someone on the chat window but they said I can only have one if I pay to upgrade. Am I missing something??Patio damage
When Virigin Media came to my house to set-up my broadband they broke my patio trying to lay the cable. Then they were unable to lay the cable due to a blockage and left. They said they would repair the damage after the cable was laid. After 5 months of repeatedly making appointments and cancelling them, resulting the cable never being laid and never getting broadband, I cancelled the contract but my patio still has this damage. I have contacted VMO2InsuredClaims and they keep claiming they're going to send engineers but they never turn up. How can I escalate this as once again Virigin Media is making appointments they have no intention of keeping?Looking to renew Virgin Media Broadband only Student contract
I am a current 2nd year university student looking to extend/ renew my Virgin Media broadband contract to my 3rd year. My contract ends exactly on the 16th September 2025, so I am reaching out early as I will be abroad for the summer. I will be in the same property for another year so I want to renew the contract again. Are there any ways of renewing the contract or I would have to buy the same package all over again, since it is a student deal? Would I have to give a 30 day-cancellation notice before my contract ends or it is done automatically? How could I do it in a way where the transition is seamless? It is a 12-month contract on student deals for the 132Mbps hub, ideally I want the same package again for another year. The website is not very helpful on telling me how to get around this and so is online chat which is run by bots.Desperate for Support – Ongoing Virgin Media Availability Issue (##, N4 4RP)
Hi There, I hope you're doing well. I’m reaching out because I’ve truly run out of options and feel quite frustrated after waiting over three years for Virgin Media service. Strangely, your website shows availability at flat b, which is just one floor below me in the same building. Although they are not currently using the service, they are eligible—yet I'm repeatedly told that my flat is "nit serviceable" with no clear reason or resolution. I've contacted support multiple times, but I feel like no one genuinely cares or takes ownership of this issue. I'm writing to you out of sheer desperation—because no one seems willing to investigate or offer a proper explanation, and I’ve been left completely in the dark. I understand you're busy, but I’d really appreciate it if you could take a moment to help me escalate this internally, or connect me with someone in the technical or infrastructure team who can shed light on this situation. Thank you so much for your time and understanding. Kind regards, [Mod - title edited to remove personal information]I am not a customer in any way, but I apparently have multiple missed payments?
Hello, I am not a Virgin media customer whatsoever, but I have now been informed by my credit report that I have a failed bill for the last 5 months. I have tried to speak to customer services as I do not have a customer number or details, they cannot help. This has destroyed my credit rating. I was once as O2 customer so I was wondering if this could be the cause, but I have changed provider and number. This has caused the same customer details issue with them. Does anyone have any suggestions? I am desperate here, as I am willing to pay whatever they say as long as they do not continue ruining my chances at a mortgage. I am a young man. This is horrible. Any help is welcome. Thanks.Please HELP! All I want to do is get connected.
Hi Virgin Media, I am struggling to get the connection below commissioned, it was already at the house when I moved in. As you wired it by mistake when you connected house 6B. When I speak to your sales team you keep telling me that you cannot provide service to my house. Because is not showing up on the postcode on your system, yet it does with the Royal Mail. You can send post to my new house to collect the old router which keep chasing me for, I have already sent it back in the box you provided. Proving the house does exist. Why are you making it so hard to spend money with you? Three weeks I've been fighting with you over this now.... So frustrating....Will My Install Go Ahead Today?
The pre-pull team came and installed a small black access point on the pavement, with a brown conduit pipe sticking up against the wall of my house. However, they haven’t pulled the cable through yet, and there’s no brown external box mounted on the wall. Does this mean the install team will complete the work today, or could there be another delay?
