Netflix activation
Hello VM forum team, I understand that Netflix has recently been added to my services, and the agent mentioned that Netflix would send me an email with the details. However, based on similar discussions I've seen, this information appears to be incorrect. I have not yet received an activation email. Any assistance you could provide in resolving this matter would be greatly appreciated.
Broken Brown Box on House Exterior
Hi, Hoping forum staff can help. Tried 150 but stuck in the telephone tree as there's no actual customer service options just the automated thing. The recent storm has damaged the brown box on the outside of the house so I need to speak to someone about having an engineer come out and fix/replace. The box has been there 15 years now so probably gave up in the wind and rain it got battered with last night. Images below.I can't access my 'Online Security' on the 'Account Settings' page
I need to access my online security settings however I just keep getting the same error message. "Oops, looks like something's gone wrong on our side. Please try again" I have tried on multiple web browsers on my pc and mobile. I have also tried on the virgin app and the same error occurs. https://www.virginmedia.com/myvmo2/account-settings/security - This is the page I have been trying to access but can't. Please get it sorted.Red light on wall connection and flashing red light on hub5
I had my virgin broadband installed on Monday 10th November- 15th November I have lost all WiFi connectivity. Have tried rebooting to no avail. What is going on and how can there be service issues already!!! Need this fixed ASAP as I work from home and need internet£50 voucher???
I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously a virgin customer, we left and used another provider for a few years and i have signed up again and im disappointed in not receiving it :(Waiting on a cheque for nearly 3 months
Where do I start I signed up to virgin in April this year and it took 5 months to get connected late Aug virgin kept in contact to the day i got sorted the person on the phone told me I was getting compensation and I could ask for a cheque to send to my back I said yes. I was told it would take 14 days waited nothing turned up rang up they told nothing was coming so the re sent again 2 weeks later nothing so rang again they told me it was conflicting with pay monthly paymeant so they took a future 2 months paymeant out and said they they would send another cheque 2 weeks later nothing. So I ring again this time we can sent it straight your bank no need for a cheque it will take 1 to 3 days still nothing. Last Friday I asked for a manager they were meant to ring me with 24 hours got nothing. On Monday a rude manager rang me was not listening to me at all in anything i was saying and said a cheque will be on its way with 14 days. The way this company with dealing with me is an utter disgrace from day one getting connected to get this cheque ringing over the phone is a mess you have to tell them your leaving to get threw to someone. Am getting no emails no updates nothing I have to ring up every 14 days to a different person going threw the same thing over and over again and it’s really started to get to me now am just tired trying to deal with this simple thing. I just need help or advice on how to get this money or cheque in to my account. Am hoping an admin or anyone from the virgin team can help me.
Unacceptable amount of disconnecting and bad connection
For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device. I work from home, so I need it fixed or it may be time to switch ISP.Unable to access account settings
Please can someone assist me? My broadband arrived Tuesday and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. Wheb I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. Please can someone help me. This is the same if I am in app or on PC
