Billing and Address issues
Been a customer for a brave while now Been having issues with billing since I moved house Direct Debit fails and bills pile up and can't figure out why as my account says DB is set up I did notice today that despite doing everything correctly at time of move - my package is still listing my old address and there's no way to change that It SEEMS my new package is not connected to my current address and as such is not taking payments I need help fixing this issue once and for all as the app is unusable - possibly due to this errorFaster Upload speed
Hi all My contract is coming up to finish shortly and I'm looking to get symmetrical speeds, How do I find out if this is available to me? If its not available then ill need to move away from Virgin considering I could pay the same to another company and get the symmetrical speeds I desire. Cheers RyanIs TV 360 really limited to certain areas?
I've recently switched to virgin and been given the stream boxes. I went on the chat the other day asking about TV 360 as I was not aware I would be losing my ability to record TV to watch later, and they said that it's not available in my area. Then they said that I can record on the stream box using a USB device, which when looking I can see that's not possible at all. So I'm just wondering if the information I received about the TV 360 box was correct in the first place. It's just a quality of life thing, if TV 360 is limited to specific areas then that's fine.I need my Netflix account disassociating from my virgin media account
I need my Netflix account disassociating from my virgin media account. I have changed my VM package to remove the TV, so my Netflix subscription has stopped. I can't reactivate it as it says to contact virgin to sort out billing details, can someone pls sort it so I can reactivate it without VM billing?Will My Install Go Ahead Today?
The pre-pull team came and installed a small black access point on the pavement, with a brown conduit pipe sticking up against the wall of my house. However, they haven’t pulled the cable through yet, and there’s no brown external box mounted on the wall. Does this mean the install team will complete the work today, or could there be another delay?Not getting 1GBPS on Gigabit internet
Hi All, I have extensively checked as to why I am not getting my full 1000 down and cant find a solution. I have a powerline adaptor which initially is only getting 200 down (it supports gigabit, and is ethernet run) so I have then ran a Cat 6 High quality *copper* ethernet cable directly from my router to my PC (2.5 gig port) and this is only returning speeds of ~400mbps. My phone on wifi has gotten 800 down max. My network card in my PC supports 1gbps and I have also used safe mode networking and booted into it to try and still only getting 400 down. Im not sure why this may be? ThanksRandom speed drops and network status errors
Hi. I am having issues with my router speeds, it's been an ongoing issue on and off for a while. Whenever I call Virgin media about it they say everything is working fine and they try to schedule an engineer visit but it's difficult for me to find the time so I end up not booking one. If I can fix my issues without an engineer it would be preferable, I haven't had issues like this before until the end of last year when I changed from the 250MBPS package to the 350MBPS package. My issue is this, randomly at times (usually when I try to download something) I will notice that my download speed is well below normal, I only notice this sometimes when I am downloading something because I don't do random speed checks etc. When I do notice this I do a speed test and I see that I am getting between 75-85mbps. At first I would restart or factory reset my router and the speed would return to normal but now even that doesn't work sometimes and I am stuck with slow speeds for an unknown amount of time. I checked the network status page and I am noticing lots of warnings and critical errors in the log, I don't understand it at all and I am not sure if it is linked but I have noticed them almost daily. If anyone can help I would appreciate it, I use an ethernet cable connected to my PC and also wifi for my iphone, I am the only person who uses it with only them 2 devices connected at all times so it is not an overloading issue. Also, I am sat about 10 feet away from my router most of the time also. Secondly, I also had received a new router around 1 month ago to see if that would fix the issue but it has not. I will post the network status errors below.Unauthorised pre-installation work was carried out by (Virgin Media) Avonline Networks
After contacting Virgin Numerous times and waiting numerous days for an engineer, they finally decided to come when we were not home. We left notes for the cable installer and with the Virgin Media team; these were to install our services in a specific location so it doesn’t conflict with our upcoming building works. Despite our specific instructions, they failed to tell their pre-install team, and they installed the external box right in the way of our pre-planned construction work. This is now causing us delays as it is right in the way our building works. When I contacted the pre-install team to inform them of the situation, I was told they could not do much about it. They would try to contact the subcontractors, and my best option would be to try to catch them when they next visit. Hopefully, someone at VM will be able to investigate this and look into it as an urgent matter.I paid the minimum amount to restart services at 12am, yet I am still awaiting for my services to return.
I owed £97 and I paid the minimum amount of 48.50 to restart services but now it keeps asking me for £1 to restart services and I’ve done this now 3 times. Yet still says to pay £1 to restart services. I work from home and need the services back up before 7:30am.Trouble resetting password on old account
Hi, I originally had an account setup many years ago which was the secondary account of the main account holder. I have since been trying to reset the password on this. However, I am met with 'You can’t reset your password online right now, as you don’t have additional details set up on your account'. I really need access to the account. Please can anybody help? Thanks.
