Afternoon
I have a Hub 5 with 3 pods but I regularly loose connection.
The hub has to be reset nearly every other day! Even done a factory reset to see if would help but no joy...
Is the Hub 4 more reliable?
Thank you for your reply.
Had a mesh but VM would not support as router was in modem mode.
VM supplied the pods to improve my coverage but now finding the hub is proving problematic.
Any advice would be great.
All hubs and pods are terrible just send the pod back get your own wifi router with 1Gb or 2.5Gb ports for better wifi in your home with the hub in modem mode.
Do Ethernet cabled devices also loose connection?
Thank you for your reply.
Had a mesh but VM would not support as router was in modem mode.
VM supplied the pods to improve my coverage but now finding the hub is proving problematic.
Any advice would be great.
Connect one pod with an Ethernet cable and disconnect the other two. If stable (after a few days at most), reintroduce pods one at a time, ideally wired, to see which one causes problems.
Forum TeamHello Vim1965,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Hub 5 at the moment.
Has the advice from Roger_Gooner, helped to resolve your issues, or do you need further assistance?
Kind Regards,
Steven_L
Since December my internet and landline have been disconnecting throughout the day. Before this it was fine. I have Hub 5. Every time I try and contact Virgin Media by internet or telephone it loses the connection so I get nowhere. Very frustrating. Any advice would be appreciated.
Forum TeamHi sheila35 I'm afraid our community forum is about to enter a period of downtime, so we’re unable offer further support here for the moment.
But don’t worry, our team is still available and ready to help you through our other support channels. You can reach us via private message on Instagram or Facebook Messenger:
📘 Facebook: https://www.facebook.com/virginmedia/
📸 Instagram: VirginMedia
You can also find more ways to get in touch with us here:
👉 http://virg.in/contactvm
Thanks for your patience, and we’ll be back on the forum as soon as we can.
Regards
Nathan
