My internet keeps dropping out. I have a WiFi pod but I am still getting issues. My children keep complaining that they keep loosing connection in their rooms and I get random buffering when I am streaming tv shows. I am on the 1gig service and when I run a speed test the speeds are fine so I can only assume it’s the hub that may be at fault.
or the signal levels & quality to the Hub are out of spec.
or a there is a fault in your street
or with a VM Pod, Smart will be Wi-Fi Enabled and glitches occur during Wi-Fi Auto channel changes
I'll add on - Or the Pods in the wrong place.
Wifi is a difficult one to pin down. You should run a Wifi survey on your Property, take note of the surrounding SSID's etc. and then manually set the Pod(s) to the best channels on each band, 2.4 and 5Ghz. Remove the connect app from your devices as it will reset any changes.
WiFi connection is fine. I can get good speed now upstairs since the WiFi pod was installed. Full signal on my devices but then random buffering or complete drop out.
So wifi not fine.
test by wire
Forum TeamHello frag45
Thanks for getting in touch and apologies for any WiFi issues.
There are so many things that can influence a Wi-Fi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next-door neighbour’s router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: https://virg.in/wifisos
The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following
Out in the open
Next to the TV not behind it
Away from large bodies of water (e.g., fish tanks)
Away from baby monitors and cordless phones
Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
As you've already got a Pod, please ensure it's not placed directly in one of the black-spot areas. It needs to be in the middle location from the Router itself to where the issue is. This way maximising the WiFi extension. Please also run the Connect App scans - virg.in/connectapp to see if any further optimisation is needed and also if any further Pods are also needed.
Best wishes.
