Address not listed or serviceable but exchange box is just next to my home
Please help! Hello I am in the same frustrating situation all my neighbours on the other side of our street are listed and already have virgin. However when I input my postcode into the website my address isn't listed. There's a grey virgin media branded box installed just next to my house (only several meters away!) It shoule be easy to get a wire from the grey box to my house. You can hide it under the leaves, isn't ? Thank you.Get a new Hub - at no extra cost email
I have had an email stating that my hub can be upgraded from hub 3 to hub 4 at no extra cost. The email says click here to get it now, but when I click the link it sends me to the service status page and there is no option to order a hub. I tried talking to someone on the chat window but they said I can only have one if I pay to upgrade. Am I missing something??Embarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removedPatio damage
When Virigin Media came to my house to set-up my broadband they broke my patio trying to lay the cable. Then they were unable to lay the cable due to a blockage and left. They said they would repair the damage after the cable was laid. After 5 months of repeatedly making appointments and cancelling them, resulting the cable never being laid and never getting broadband, I cancelled the contract but my patio still has this damage. I have contacted VMO2InsuredClaims and they keep claiming they're going to send engineers but they never turn up. How can I escalate this as once again Virigin Media is making appointments they have no intention of keeping?Hub 3 Replacement
I have the dreaded continous red light on my Hub 3 and was told a replacement was ordered on Sunday. I received a text to say it would be delivered yesterday (Tuesday), but I haven't received it, nor had any correspondence from Yodel. There is nothing in my 'open orders'. Please can someone help? Thanks!Poor WiFi speed in every room!
I am currently on the M500 plan and have a broadband speed of 276.30mbps in the lounge where the WiFi box is. However as soon as I leave this room the speed drops to 39.36 downstairs and 3.42 upstairs. This is not sustainable. I have seen people able to get boosters free of charge due to virgin not offering the service set out. Does anyone know if this is a possibility or how I can fix the issue without paying an extra £10pm for each booster!Looking to renew Virgin Media Broadband only Student contract
I am a current 2nd year university student looking to extend/ renew my Virgin Media broadband contract to my 3rd year. My contract ends exactly on the 16th September 2025, so I am reaching out early as I will be abroad for the summer. I will be in the same property for another year so I want to renew the contract again. Are there any ways of renewing the contract or I would have to buy the same package all over again, since it is a student deal? Would I have to give a 30 day-cancellation notice before my contract ends or it is done automatically? How could I do it in a way where the transition is seamless? It is a 12-month contract on student deals for the 132Mbps hub, ideally I want the same package again for another year. The website is not very helpful on telling me how to get around this and so is online chat which is run by bots.Recent packet loss and large ping spikes
Hi. I have recently (maybe in the past month or so, unsure when it specifically started) been experiencing random ping spikes and packet loss, making the internet unusable for several minutes, this includes web pages never loading and online games becoming unplayable due to the high ping and packet loss. This occurs seemingly at random, for about 2 minutes, and then returns to normal, until the next time it happens. I've been with virgin in my current property for over 2 years and have never had issues like this before, I'd maybe have ping spikes once every 4-5 months for a few seconds, and then return to normal but nothing like this. I am on a wired connection to my router, and as stated above, this has been basically flawless up until about a month ago. I've used thinkbroadband.com to get some graphs for my internet over the past week or so, and you can clearly see where the issues are occurring. I've attached graphs for these dates, in reverse order (not sure why they uploaded like this) Sunday 1st June (Now) -> Saturday 31st May -> etc. etc. -> Monday 26th May I hope someone can help. Cheers [MOD EDIT: Images removed]
Another request for someone to make contact re: ordering WiFi Pods
Like many other people, I have run speed tests on VM Connect and have poor signal in some areas of the house. I have been unable to determine how to order wifi pods as I just go round in circles on MyVirginMedia. Would someone please be able to make contact to progress?
