Faster Upload speed
Hi all My contract is coming up to finish shortly and I'm looking to get symmetrical speeds, How do I find out if this is available to me? If its not available then ill need to move away from Virgin considering I could pay the same to another company and get the symmetrical speeds I desire. Cheers RyanWill My Install Go Ahead Today?
The pre-pull team came and installed a small black access point on the pavement, with a brown conduit pipe sticking up against the wall of my house. However, they haven’t pulled the cable through yet, and there’s no brown external box mounted on the wall. Does this mean the install team will complete the work today, or could there be another delay?Not getting 1GBPS on Gigabit internet
Hi All, I have extensively checked as to why I am not getting my full 1000 down and cant find a solution. I have a powerline adaptor which initially is only getting 200 down (it supports gigabit, and is ethernet run) so I have then ran a Cat 6 High quality *copper* ethernet cable directly from my router to my PC (2.5 gig port) and this is only returning speeds of ~400mbps. My phone on wifi has gotten 800 down max. My network card in my PC supports 1gbps and I have also used safe mode networking and booted into it to try and still only getting 400 down. Im not sure why this may be? ThanksRandom speed drops and network status errors
Hi. I am having issues with my router speeds, it's been an ongoing issue on and off for a while. Whenever I call Virgin media about it they say everything is working fine and they try to schedule an engineer visit but it's difficult for me to find the time so I end up not booking one. If I can fix my issues without an engineer it would be preferable, I haven't had issues like this before until the end of last year when I changed from the 250MBPS package to the 350MBPS package. My issue is this, randomly at times (usually when I try to download something) I will notice that my download speed is well below normal, I only notice this sometimes when I am downloading something because I don't do random speed checks etc. When I do notice this I do a speed test and I see that I am getting between 75-85mbps. At first I would restart or factory reset my router and the speed would return to normal but now even that doesn't work sometimes and I am stuck with slow speeds for an unknown amount of time. I checked the network status page and I am noticing lots of warnings and critical errors in the log, I don't understand it at all and I am not sure if it is linked but I have noticed them almost daily. If anyone can help I would appreciate it, I use an ethernet cable connected to my PC and also wifi for my iphone, I am the only person who uses it with only them 2 devices connected at all times so it is not an overloading issue. Also, I am sat about 10 feet away from my router most of the time also. Secondly, I also had received a new router around 1 month ago to see if that would fix the issue but it has not. I will post the network status errors below.Unauthorised pre-installation work was carried out by (Virgin Media) Avonline Networks
After contacting Virgin Numerous times and waiting numerous days for an engineer, they finally decided to come when we were not home. We left notes for the cable installer and with the Virgin Media team; these were to install our services in a specific location so it doesn’t conflict with our upcoming building works. Despite our specific instructions, they failed to tell their pre-install team, and they installed the external box right in the way of our pre-planned construction work. This is now causing us delays as it is right in the way our building works. When I contacted the pre-install team to inform them of the situation, I was told they could not do much about it. They would try to contact the subcontractors, and my best option would be to try to catch them when they next visit. Hopefully, someone at VM will be able to investigate this and look into it as an urgent matter.Installation help
Hi, New customer here vm has just went live in my area over the past month or so, so I jumped on it straight away. The external work was completed on my house the other day whilst I wasn’t in. This was an overhead install. I live in a semi detached house so let’s say they installed the brown box on the front left hand side of my house. However I want my wifi box installing in my office which is round the back of the house. There is a route round the right hand side of my house past my front door and round two corners. So my question is, when the engineer comes (which is very soon) will they be able to run the cable from my brown box all the way round my house to the point I need it installed? Will they bring all the kit required to run the cable round? it would be a bit of a deal breaker if not so I’m really hoping it’s not a problem. Thanks in advanceWi-Fi Green flashing light
Can anyone help me out please. I work from home and my internet has been playing up recently. Now today I can’t connect at all. The WiFi tab at the top stays a solid green and I can connect but nothing loads at all. I’ve unplugged it all, factory reset it , tried everything. The bottom long light goes solid green while the internet tab flashes green. It does this for roughly a minute or two. Then the internet tab goes off along with the bottom light. The process starts again with the bottom light flashing green then goes solid and the internet tab flashes green and over and over. Got an engineer but can’t come until Sunday and I work from home. Anyone had this happen to them? 😞Router/Broadband Order - No email, delivery confirmation, but a text?
Hello! I placed an order with Virgin on 06/12/24 for a broadband deal. The router is to be delivered on 16/12/24. However, I have received no email confirmation, or any email at all. I have received a text, and sorted the pre-contract documents. I have already called the Pre-Install team 2 days ago, they said I should expect a delivery email by today, but I still don't have a Yodel delivery email. I also confirmed with them my email address in case it was written down wrong. Can someone help? As I need to change the delivery address or the delivery date due to a home completion date moving! 😞 Thanks in advance!
