Internet and TV drop out since December

I’m hoping someone from Virgin Media can help as this issue is still ongoing.

My broadband and TV services have been repeatedly dropping out since the end of December. An engineer attended on Saturday (after I waited in for the appointment) and advised that there is a signal issue affecting my property and the four neighbouring houses.

I was told this was a known fault and that it would be fixed right away. Unfortunately, nothing has changed and the broadband and TV are still dropping out just as before.

This has now been going on for several weeks and is extremely frustrating. We have kids in the house and they are going crazy without a reliable internet connection, especially when the issue was already acknowledged as an area-wide fault.

Can someone please:

Confirm what the fault actually is

Advise when it will be properly resolved

Confirm whether this has been logged as an area/network issue

Happy to provide account details via private message if needed.

Thanks.