Children Safety Feature at Risk since May 2024

Any further update ? It has been 2 weeks now, still working on IT issue - whoever works at back end need to question for not picking up and get a proper working proxy working. You are bad for being a service provider, I am upset and annoyed about the level support we are getting. You say Mars ...

Thank you, VM has provided a feature for customer to use to filter Internet accessibility - how this is not working, ig was working before and what has broken on the back end. I am surprised there are other has raised this many times since beginning why has they come out and tell us that this is not working and will never going to work. I had same issues last year October and kicked off with Ombudsman- Virgin Media came to defence gave me £50 and told me that gge internet safety will not work on mobile and gadgets. How the hell, if you everything is going through on ISP from one internet provider - it was working for PC and not mobile phones. But now, it is not working for both, the filter us bot working on PC and mobile phones ... come on what has changed and what will take to upgrade your service to provide a full fudge service to your customer. It is time to name and shame the virgin media for their failures, you are as good not the service - hope this reaches the owner of company Bronson as he was investing try to reach the moon with flashing rockets then fixing the IT glitch that is so important for our children safety at home.

It has been nearly 2 months,  still same issues - getting random call from complaint team stating it has been resolved, they claim the technician team updated this has been resolved - child safely issue has been resolved, but still experiencing the same problems.

I am not sure, if I can call anyone from the management, the person that owns the business to tell them - that you providing internet safe for our children and therefore not fit to provide internet broadband service in UK.

Virgin media to stop the brands and move on to provide some other services.

There is no words to say you have destroyed our family values and our trust for not keeping up with Internet filtering and proxy service.

Shame on you.

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jpeg1 wrote:

The VM child safety feature is a very simple one, and even when it is working as intended it can easily be bypassed by children. As someone who has been working in IT for 30 years you will know very well how this is done, we don't need to spell it out here. If your children don't yet know how to bypass the protection they will soon be told by their friends. 

If you are keeping track of all the harmful sites you will not stop at the 100 you mentioned because they change and increase every day. 

No ISP can do this for you. The only way to keep your children safe on the internet is to educate them and physically control their devices. That's your responsibility as their parent. 

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And if it were possible to give more than one Kudo then I would - because what ‘jpeg1' said is absolutely true. Trying to ‘farm off’ protecting your children to a third-party, is pointless, to be fair I would suggest that it hints to you being a failure as a parent - sorry!

When my daughters were young (they are both adults now), and they had devices able to connect to the internet, we didn’t even try to put any technical blocks in place*. What we did was to sit them both down and say ‘look, you have access to the sum total of human knowledge - which is good’. But you will, absolutely will, come across within that makes you feel ‘uncomfortable’, not sure that ‘this is right’.

And when that happens you come to me or your mum - you are not, absolutely not in trouble. In fact, quite the reverse, as a parent, I’m proud that you can do this.

* because I know just how useless they are - my goto analogy is a parent who is absolutely fine because they have ‘parental controls’ in place but yet are wondering about why ‘little Timmy’ is going through an entire box of tissue every month!

Thank you DH111 - you the only one has responded positively about the complaint. This has started since last year. I have raised with virgin media, the Android and Iphones gadgets children child safety protection stopped working but laptop/PC was still working. I raised it last year with VM then to ofcom, VM came back and apologies - confirming children safety will never going on gadgets due back end system and Internet failed to allow the children safety to filter (not sure what was their the stupid reasons was then). They offered a compensation of £50 to settle the case. They haven't release a statement to general public about this issue. Later this year, the same issue impacted the PC and laptops, I raised from beginning of the year - still nothing, if we are paying for a service that service never work, pointless. The virgin process raising complaint is a joke and petty, we raise with India call center, but they have no access to the technical department in UK, the will have a script to call you and say it is fixed but without checking - months I have been trying warn the general public this is the case, I raised nearly 10 tickets .. you get random call and  emails that is waste of time. They are not interested to resolve the issue, no matter what - Virgin Media should come out with a statement to say the free child safety is not working, probably you need to buy the advance security to save guard your home security for the children, that adds £30 to your bill - you could use Norton for just £1 a month for to get same service, renewal different email account each year.

I don't know most of commenter are cybertroopers working on behalf of VM, they are trying educate me, as I thought I am a stupid parent, I understand we need educate our children but once they are locked up in their rooms - you have limited access to their privacy, we are not we worried about them - this more of grooming gengs out there trying to get them, with the mass illegal immigration - they just want get to your children because the have plenty free time on their gands or could be any perverts, a lot cases like that is happening now,  we have no control. Our chidren knows how to by pass the technology in place because of the curiosity, they try new methods from their friends- but if the services offered by VM works at first place then we will not have such problem. I am holding VM for their failure, this failure need to be broadcast on national media to shame them, or they need to come clean of the failure for failing to protect our children using their service.

The VM complaint mechanism need to changed, the India call centre so called customer service and UK technical department/counter part dont comunicate - all in the cloud, therefore this issue been never resolved and problem is until Virgin Media upgrades the free service they are offering for child safety or tell us the plan this is never this going away.

Btw, thank you for echoing on behalf this for me.

Thank you client62, I blocked everything for the safety of my children.