Forum Discussion

Ginger_Bryan's avatar
Ginger_Bryan
Tuning in
2 years ago
Solved

Additional feature (18) incorrect billing

I have the same issue for my October bill, with 2 x £6.99 charges of Additional Feature (18).  This is insane and was hoping that someone could please help on here to resolve this problem and refund it?

  • Ilyas_Y's avatar
    Ilyas_Y
    2 years ago

    Thanks for speaking with us today Ginger_Bryan on the forums 😇

    I'm glad I have been able to assist with the billing query.
    Let us know if you have any other issues and we'll assist where we can.

    Kind regards,
    Ilyas.

  • Hi there 👋🏼, thank you for posting and welcoming you with big virtual arms to our community forum 🤗.

    Sorry to see you are having issues with your bill and it is not what you was expecting ☹.

    The extra charges that have been applied is this just for Octobers bill or is it on your September bill to?

    Let us know we will do our best to help. 

    • Ginger_Bryan's avatar
      Ginger_Bryan
      Tuning in

      It is only on the October bill, all the others are the standard amount I was expecting.

      • Zach_R's avatar
        Zach_R
        Forum Team

        Hi Ginger_Bryan,

        Are you aware of any additional content that may have been purchased during October to explain these charges? Does anyone else in the home know what the PIN is?

        Thanks,
         

  • japitts's avatar
    japitts
    Very Insightful Person

    Has the TV PIN on your TV box been changed from the default?

    Or has "require PIN for purchases" been disabled?