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AdrianM2012's avatar
AdrianM2012
On our wavelength
5 days ago
Solved

Home VOIP features

Hi

We are due to switch over to the Virgin VOIP service soon. Once up and running will it be possible to use a VOIP wi-fi enabled phone directly instead of connecting an analogue phone via the Hub?

Thanks.

VOIP Phone
  • Client62's avatar
    Client62
    5 days ago

    For reference we have three VOIP numbers with Sipgate using Cisco IP Phones & an ATA.


    VM's VOIP marketing should be shot down in flames by trading standards.

    Virgin Media are not offering a VOIP service - you can not use a SIP/VOIP IP phone or a Cisco or Grandstream ATA with the VM via HUB telephone service.

    What is offered is an analogue telephone service from the TEL 1 RJ11 socket of the VM Hub,
    an RJ11 plug to BT socket adaptor is supplied so a current analogue telephone / cordless phone system can be connected.

    If you do wish to use a SIP/VOIP phone that works fine over VM internet, but you will need a SIP a/c from a provider like A&A or Sipgate or Vonage 


3 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 days ago

    No. The VM service is NOT a VoIP system, it’s just replacing how your old handset is connected to VM. 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 days ago

    Hello AdrianM2012,

    Welcome back to the Community and thanks for taking the time to post. You would need to use a handset thats plugged into the router as Tudor advised earlier.

    Kind Regards,

    Steven_L

  • Client62's avatar
    Client62
    Alessandro Volta
    5 days ago

    For reference we have three VOIP numbers with Sipgate using Cisco IP Phones & an ATA.


    VM's VOIP marketing should be shot down in flames by trading standards.

    Virgin Media are not offering a VOIP service - you can not use a SIP/VOIP IP phone or a Cisco or Grandstream ATA with the VM via HUB telephone service.

    What is offered is an analogue telephone service from the TEL 1 RJ11 socket of the VM Hub,
    an RJ11 plug to BT socket adaptor is supplied so a current analogue telephone / cordless phone system can be connected.

    If you do wish to use a SIP/VOIP phone that works fine over VM internet, but you will need a SIP a/c from a provider like A&A or Sipgate or Vonage