How to port Virgin Media home phone number (VOIP) to new (VOIP) provider (+ cancelling services)?
Hello
After many years with Virgin Media I've decided to move to a new Fibre Broadband+VOIP provider. I've just completed the order with them and installation is due in a few weeks.
I'll be out of my VM contract period before installation takes place but I'd like to know when I should cancel my VM services? Do I have to wait for my new provider to contact VM to arrange porting my home phone number to them? If so, how long do I need to wait before cancelling?
Or can I cancel my VM now knowing that my new provider has my 30 day notice period to complete the port request? But does cancelling all my VM services harm the phone number porting process?
Unfortunately neither VM or my new provider make it very clear of the required sequence, timings and responsibilities involved in the transfer and cancellation so I'm hoping that someone on here can help.
TIA, Andy
If you port a number and then yes this is normal.
Porting pretty much closes and cancel the phone service.
When you say cancel your services are you looking to leave us all together?
If you want to discuss this by PM thats fine, I can confirm this to you.
Please look out for it.