How to port Virgin Media home phone number (VOIP) to new (VOIP) provider (+ cancelling services)?

The VM phone line must remain in service until the new Internet & VOIP provider processes your number port request.

Once the VM phone number has been ported, you can then start to cancel the rest of the VM services.

Do not cancel any of the VM services assuming the new provider will go live on time or will be able to process the telephone number porting in a 30 day period  To do other is an express way to loosing your phone number and ending up with no home phone + internet for an open ended period.

Hi AndyH07, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that you've decided to leave Virgin Media. There is a 30 day notice for cancellation so it's best to call the team on 150 / 0345 454 1111 so they can get this sorted for you. As you're wanting to port your number across, this will need to be initiated by your new provider. The team will fill in a form so once the export of the number is complete, they can then raise a disconnection for the 30 days after you've given your notice. 

By doing it this way, it means the telephone line remains active so the port can go through without a hitch. 

Let us know if you need any further help or support with this. 

Thanks, 

Thank you for your replies. I won't rush to cancel my VM contract just yet.

But my Telephone Number transfer journey continues to create issues. Apparently my new Broadband & phone provider (Vodafone via City Fibre) cannot work with Virgin Media to transfer my existing home phone number onto their system.

I don't know why this is but is there a workaround that will allow me to (eventually) keep the number? Can I transfer the number to another third party service and away from VM for safe keeping or will there be an issue with this too? Vodafone did say that a number can be transferred in from another source (like a VOIP provider) to replace their "new" number but this sounds like a lot of extra work.

Any other suggestions or guidance gratefully received.

TIA, Andy

PS. Reading another thread I was apparently wrong to call the VM phone line "VOIP" so sorry for that. I just thought that getting phone calls via the Hub automatically made them VOIP.

I've just seen that I have been sent a new contract by Virgin Media with no phone line. I didn't request this change so could this be as a result of Vodafone requesting the number to be ported? If the port doesn't work will I lose my home number as I probably only have the line for 30days? Can I please ask VM to look at my account and confirm?

Thanks Andy

PS - No information from Vodafone yet.

Glad we have managed to get the ball rolling on this for you 🙂 

Thanks for your help earlier Matt via DMs. It seems that the Vodafone number port quest triggered the cancellation of the phone service so I'll wait until installation later in the month to see how it all goes.

Thanks again, Andy