Early cancellation, the service is poor
I am considering switching to another provider due to awful service. Since May, we have been experiencing issues with our broadband signal. For the past two weeks, the connection has been unreliable, going ‘on and off.’ We had two engineers visit our home; the first engineer didn’t do much, while the second conducted some measurements and confirmed that the signal was weak. He reported the issue, and after a week, we received a few emails from Virgin apologizing and stating that it had been fixed. However, it has been a couple of days since we last heard from them, and nothing has changed. I am struggling to do my job while working from home, managing my YouTube channel, and I just can't enjoy my internet connection.
Citizen Advice says that in such a situation I can cancel my service without paying cancellation fee.
Any suggestions what to do?
Can you do this.....
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In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
