Forum Discussion

Chris-H's avatar
Chris-H
Tuning in
5 months ago
Solved

Email cancelation

I have two virgin email accounts. The first is a virgin.net account that I have had since 1997. The other is a virginmedia.com account that I got when I signed up for  broadband.

Today I got an email to my virgin.net account saying they are cancelling my virgin media email. Which account are they talking about? Are they talking about both? There are no contact details in the email.

I don't use the virginmedia account but the .net is my main account and has been for nearly thirty years. I can't lose that.

"As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be removed and permanently deleted."